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Customer Service Representative I

Company: Butler Aerospace and Defense
Location: Garden Grove
Posted on: May 13, 2022

Job Description:

Customer Service Representative Location: Garden Grove, CA -(30337) Job ID: #63138 - Contract Length: 3 Months Send Resumes to Christa Franco at Cfranco@butler.com - Job Summary: The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. The Customer Service Representative works in coordinating, supporting and improving the commercial process and positively influence customer happiness. The Customer Service Representative is responsible for coordinating day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the customers. They update changes of order dates and ensure adherence with contractual obligations. The Customer Service Representative is accountable to performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed. Summary of Duties: 1. Ensure sales orders are processed accurately and entered within a timely manner using company ERP system 2. Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly 3. Validate entered order information by checking against customer purchase orders 4. Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams 5. Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts 6. Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on the customer satisfaction 7. Coordinate order and shipping related matters with production, planning, shipping and responsible stakeholders 8. Coordinate customer complaint handling in cooperation with the department manager 9. Educate internal customers and departments on customer characteristics in order to improve sales and profitability 10. Proactively approach Safran customers to improve relationship 11. Perform all other duties as assigned. Qualifications: Education: High school diploma required; Bachelor's degree preferred Experience: 2-3 years of data entry experience Computer: Proficient in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred. Other Skills : High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines Description: Entry-Level position within job role. ____________________________________________________________________ Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status. Job Requirements:Customer Service

Keywords: Butler Aerospace and Defense, Garden Grove , Customer Service Representative I, Sales , Garden Grove, California

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