Customer Service Representative I
Company: Butler Aerospace and Defense
Location: Garden Grove
Posted on: May 13, 2022
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Job Description:
Customer Service Representative Location: Garden Grove, CA
-(30337) Job ID: #63138 - Contract Length: 3 Months Send Resumes to
Christa Franco at Cfranco@butler.com - Job Summary: The Customer
Service Representative requires a high level of internal customer
engagement, plus the capability to coordinate successful integrated
product offerings. The Customer Service Representative works in
coordinating, supporting and improving the commercial process and
positively influence customer happiness. The Customer Service
Representative is responsible for coordinating day to day activity
for customer requests, processes customer orders and quotes, and
maintains front line communication with the customers. They update
changes of order dates and ensure adherence with contractual
obligations. The Customer Service Representative is accountable to
performance KPIs used to monitor department performance. Additional
responsibility includes escalation of customer issues to the
Manager as needed. Summary of Duties: 1. Ensure sales orders are
processed accurately and entered within a timely manner using
company ERP system 2. Partner with the Integrated Project Team
(IPT) to ensure customer orders are processed correctly 3. Validate
entered order information by checking against customer purchase
orders 4. Maintain a Purchase Order (PO) entry tracker to provide
visibility to the Contracts and Accounting teams 5. Review aging
report weekly, provide updates to the Accounts Receivable
department regarding past dues accounts 6. Fulfill a coordinating
role between the customer and all relevant internal stakeholders
(sales, engineering/PD, qualification/certification, finance) that
potentially have impact on the customer satisfaction 7. Coordinate
order and shipping related matters with production, planning,
shipping and responsible stakeholders 8. Coordinate customer
complaint handling in cooperation with the department manager 9.
Educate internal customers and departments on customer
characteristics in order to improve sales and profitability 10.
Proactively approach Safran customers to improve relationship 11.
Perform all other duties as assigned. Qualifications: Education:
High school diploma required; Bachelor's degree preferred
Experience: 2-3 years of data entry experience Computer: Proficient
in Microsoft Excel, PowerPoint, and Word. Knowledge and
understanding of basic ERP/MRP functions and applications is
preferred. Other Skills : High attention to detail with a
demonstrated ability to meet deadlines. Excellent problem solving
and organizational skills. Works well under pressure, with a high
degree of adaptability and flexibility in a fast paced, rapidly
changing environment. Exceptional verbal and written communication
skills. Ability to manage multiple priorities and work
cross-functionally. Strong prioritizing and multi-tasking skills to
work within tight deadlines Description: Entry-Level position
within job role.
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Butler America Aerospace, LLC. is proud to provide an equal
opportunity workplace and be an affirmative action employer.
Consider Butler because we are committed to hiring and retaining a
diverse workforce. We recognize that we thrive on diversity for the
benefit of our employees, our customers, and the communities where
we are located. Employment with Butler America Aerospace, LLC. is
governed on the basis of qualifications and competence without
regard to race, color, religion, gender, national origin,
ethnicity, veteran status, disability status, age, sexual
orientation, gender identity, gender expression, marital status,
mental or physical disability or any other legally protected
status. Job Requirements:Customer Service
Keywords: Butler Aerospace and Defense, Garden Grove , Customer Service Representative I, Sales , Garden Grove, California
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