Guest Services Agent - Homewood Suites - Anaheim (Garden Grove, CA)
Company: Homewood Suites - Anaheim
Location: Garden Grove
Posted on: November 22, 2021
Guest Service Agent
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Provide Distinguished Hospitality that aligns with the pillars our
-Operate reservation, property management and credit card systems,
following all safety and security procedures.
-Maintain accurate cash sheet. Responsible for cash drawer
-Operate phone system and disperse calls as required by your shift.
Take guest messages and faxes with accuracy, always noting the date
and time of message.
-Know emergency procedures and how to respond.
-Never say a guest's room number or personal information out
-Be knowledgeable of hotel promotions.
-Know daily room rate, room types, hotel amenities, and local
attractions, shops and restaurants.
-Complete daily reports, audits correspondences etc. as required by
-Keep lobby and office area clean at all times,
-Set wake-up calls as dictated by your shift.
-Lock and secure area if leaving the front desk.
-Create incident reports for guest injuries / issues when
-Ensure all calls are answered timely and in a "scripted"
-Take and record reservations with accuracy. Confirm as
-Resolve guest complaints to exceed expectations.
-Maintains regular attendance, is consistently on time, and
observes prescribed work, break and meal periods in compliance with
-Maintains high standards of personal appearance, hygiene and
grooming, which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties of
Keywords: Homewood Suites - Anaheim, Garden Grove , Guest Services Agent - Homewood Suites - Anaheim (Garden Grove, CA), Sales , Garden Grove, California
Didn't find what you're looking for? Search again!