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Guest Services Agent

Company: Homewood Suites - Anaheim
Location: Garden Grove
Posted on: March 22, 2020

Job Description:

Guest Service Agent ESSENTIAL DUTIES AND RESPONSIBILITIES: -Provide Distinguished Hospitality that aligns with the pillars our mission statement. -Operate reservation, property management and credit card systems, following all safety and security procedures. -Maintain accurate cash sheet. Responsible for cash drawer balancing. -Operate phone system and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. -Know emergency procedures and how to respond. -Never say a guest's room number or personal information out loud. -Be knowledgeable of hotel promotions. -Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants. -Complete daily reports, audits correspondences etc. as required by your shift. -Keep lobby and office area clean at all times, -Set wake-up calls as dictated by your shift. -Lock and secure area if leaving the front desk. -Create incident reports for guest injuries / issues when required. -Ensure all calls are answered timely and in a "scripted" manner. -Take and record reservations with accuracy. Confirm as requested. -Resolve guest complaints to exceed expectations. -Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. -Maintains high standards of personal appearance, hygiene and grooming, which include compliance with the dress code. -Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

Keywords: Homewood Suites - Anaheim, Garden Grove , Guest Services Agent, Sales , Garden Grove, California

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