Analytic Consultant 4
Company: Wells Fargo Bank
Location: Garden Grove
Posted on: November 3, 2019
Important Note: During the application process, ensure your contact
information (email and phone number) is up to date and upload your
current resume prior to submitting your application for
consideration. To participate in some selection activities you will
need to respond to an invitation. The invitation can be sent by
both email and text message. In order to receive text message
invitations, your profile must include a mobile phone number
designated as -------Personal Cell------- or -------Cellular-------
in the contact information of your application.
At Wells Fargo, we want to satisfy our customers-------- financial
needs and help them succeed financially. We--------re looking for
talented people who will put our customers at the center of
everything we do. Join our diverse and inclusive team where
you--------ll feel valued and inspired to contribute your unique
skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding
talent. It all begins with you.
Consumer Banking is an industry leader in supporting homeowners and
consumers, in addition to operating one of the most extensive
banking franchises in the country. We serve mass market, affluent,
and small business customers; as well as provide home and personal
lending. Our focus is on delivering an exceptional experience for
our customers through financial advice and guidance coupled with
providing the products and services that will help them realize
their financial hopes and dreams. We--------ve built our team of
top professionals by rewarding their accomplishments and ensuring
they have what's needed to succeed.
The B2B Customer Complaints Analytics and Insights team is looking
for a highly motivated and results-driven individual to join a high
performing team of professionals. The team is accountable for
leading and delivering cross organizational data and analytics, as
well as critical insight for business changes to improve the
customer experience. The changes are of high priority, extreme
complexity, high visibility both internal and external, and fast
paced with time constraints.
Specifically this individual will have responsibility to:
--- Support large-scale analytics projects in order to tell
-------one story-------- about customer experience across multiple
LOBs within Wells Fargo.
--- Execute Enterprise root cause analysis to close identified gaps
across B2B Product & Services LOBs.
--- Support Development of predictive analytics leveraging root
cause to reduce complaints and improve customer experience
--- Enhance automated complaint classification capabilities by
leveraging LOB System of Record and Transactional data and
developing models, analytics and business rules.
--- Participate in discussions between business partners to
understand drivers and impacts to trends and data.
--- Compile/mine data from multiple sources to solve complex
operational and/or strategic business problems as they arise,
making the appropriate recommendations to maximize operational
efficiency, quality and compliance while improving the customer
--- Ensure adherence to data management regulations and
--- 6+ years of experience in one or a combination of the
following: reporting, analytics, or modeling; or a Masters degree
or higher in a quantitative field such as applied math, statistics,
engineering, physics, accounting, finance, economics, econometrics,
computer sciences, or business/social and behavioral sciences with
a quantitative emphasis and 4+ years of experience in one or a
combination of the following: reporting, analytics, or modeling
--- Extensive knowledge and understanding of research and
--- Strong analytical skills with high attention to detail and
--- Excellent verbal, written, and interpersonal communication
--- Experience with text mining or text analytics
--- Knowledge and understanding of analytical methods used in:
statistical analysis, modeling, and reporting
--- Experience in gathering, analyzing and interpreting large
--- Experience successfully collaborating with others in a change
Other Desired Qualifications
--- Ability to development of customer experience/journey data-type
analysis, e.g. unstructured emails, SMS text, notes, etc.;
transaction data; weblog data; event data, etc.
--- Ability to travel up to 10% of the time
All offers for employment with Wells Fargo are contingent upon the
candidate having successfully completed a criminal background
check. Wells Fargo will consider qualified candidates with criminal
histories in a manner consistent with the requirements of
applicable local, state and Federal law, including Section 19 of
the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and
transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity
Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual
Keywords: Wells Fargo Bank, Garden Grove , Analytic Consultant 4, Professions , Garden Grove, California
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