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Transportation Supervisor

Company: LogistiCare
Location: Garden Grove
Posted on: May 9, 2018

Job Description:

We seek a Transportation Supervisor to provide day-to-day oversight and management of staff in pursuit of excellent customer service and coordination of transportation services for recipients. He/she will assist the Regional Manager with network development and contract enforcement. Qualified candidates will have 3+ years proven management experience; in-bound call center experience preferred; 1-2 years transportation experience a plus. Responsibilities include: * Oversee functions of Assistant Transportation Coordinators, QA and Administrative staff. * Establish and maintain good working relationship with providers, facilities, clients, co-workers, call center staff and other regional office personnel. * Complete weekly call monitoring of ATCs and QA and report to Regional Manager any training issues. * Conduct 90 day and annual evaluations of all staff. * Serve as primary local contact for transportation providers and facilities. * Coordinate work schedules, vacation and leave requests of staff * Maintain daily and/or weekly report to Regional Manager of all staff, provider and facility issues. * Monitor call stats, ATC aux work and call waiting times and maintain accurate call stat reporting to Regional Manager weekly. * Oversee Quality Assurance and complaint handling. Requirements * Qualified candidates will have demonstrated experience leading and managing staff. * 4 year college degree preferred. * Must have superior customer service and phone skills, problem solving, time management, and organizational skills. * Must possess computer proficiency with MS Office suite (Word, Outlook, Excel) and ability to master proprietary software programs. * In-bound call center experience and/or transportation industry, client/vendor (provider) interaction preferred. * Demonstrated initiative, ability to follow instructions and complete assignments in a timely manner. * Must be able to work independently and as a member of a team. Proven experience dealing with crisis and ability to create processes that best benefit the entire team. * Must possess ability to analyze data and report on regional office performance; knowledge of and proficiency in quality improvement tools and processes. LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Garden Grove, Transportation Supervisor, Professions, Garden Grove, California

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