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IT Support Technician

Company: VirtualVocations
Location: Vista
Posted on: May 13, 2025

Job Description:

A company is looking for an IT Support Center Technician I to provide technical assistance in a call center environment.
Key Responsibilities

Act as the first contact for technical assistance related to hardware, software, and networks
Document and track interactions using an ITSM system while ensuring customer satisfaction
Troubleshoot network outages and manage service calls to vendors as needed

Required Qualifications

Associate Degree or equivalent experience in Information Technology (Required)
1 or more years of experience in call center, hardware, software, and application support (Preferred)
ITIL knowledge or certification (Preferred)

Keywords: VirtualVocations, Garden Grove , IT Support Technician, Professions , Vista, California

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