-Responds in a courteous and timely manner to all guests'
questions, complaints or requests.
-Performs maintenance and repair work on the interior and exterior
of building, hotel rooms and contents, laundry and
kitchen/refrigeration equipment, lighting, heating/air conditioning
(HVAC) ventilation, water treatment systems and swimming pools.
-Conduct inspections for Preventative Maintenance needs.
-Ensure the security of inventory such as tools, supplies,
equipment, furniture, televisions, etc.
-Replenish supplies in a timely and efficient manner, minimizing
waste and ensuring that equipment is prepared and operational for
the next shift.
-Completes assigned work orders in a timely manner and within
-Record and report completed repairs and items that require further
-Maintains regular attendance, is consistently on time, and
observes prescribed work, break and meal periods in compliance with
-Maintains high standards of personal appearance and grooming,
which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
-Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
-Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Responds to requests for service and assistance.
-Demonstrates the desire and ability to provide high quality
service to both internal and external customers.
-Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
-Asks for and offers help when needed.
-Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes responsibility for own actions.
-Performs work with little or no supervision; works
-Can be relied upon regarding task completion and follow up.
QUALIFICATIONS AND REQUIREMENTS :
The requirements listed below are representative of the knowledge,
skills, and/or abilities required.