FUN work environment -Dispatcher

Company: AppleOne
Location: Garden Grove
Posted on: August 28, 2020

Job Description:

Garden Grove, CA: Very stable and fun company looking to add a Dispatcher to their team. The work hard and play hard. The offer a fun working environment which includes a game room, and a break room full of snacks !! The Dispatcher is responsible for the efficient deployment of all the resources of the Service group. This position serves as the primary Service group contact to customers and identifies their needs and assures the customer?s commitments are met. Responsibilities: Receives customer?s Service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer?s needs ?Assigns and dispatches the appropriate service technician to match the needs of the call ?Maintains the service log books, records gathered information from the customer, tracks calls and assignments, and identifies manpower shortages and work backlog ?Provides general administrative support for the Service Group including filing and upkeep of the Service files. Orders and tracks maintenance materials or parts as needed to perform scheduled work ?Provides management reports as needed, and compiles and analyzes information generated from calls and dispatches ?Partner with leadership to establish priorities on all emergency and unscheduled work, based on need and current customer commitments What you will need to be successful: ?A High School diploma (or higher) and a 1-year certificate from college or technical school ?1 ? 3 years of closely related experience ?Technical knowledge of the HVAC / Plumbing industry is a plus ?ERP experience is highly preferred; however, COINS experience is a plus ?Ability to "sell" our services and maintain customer relations through proactive problem solving ?Must have proficient writing and computer skills with knowledge of MS Office applications ?Able to maintain diplomacy and professionalism while engaged in high pressure situations My client is ready to hire now, so if you meet the qualifications please respond to this job ad for immediate consideration !! Salary DOE AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: AppleOne, Garden Grove , FUN work environment -Dispatcher, Professions , Garden Grove, California