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Maintenance Supervisor

Company: Hilton Garden Inn - Anaheim
Location: Garden Grove
Posted on: January 5, 2020

Job Description:

The purpose of an MAINTENANCE SUPERVISOR is to supervise the implementation of all property and equipment repairs and preventative maintenance, monitor life safety systems and utilities and assist in the administration of the department in compliance with all corporate and brand standards and all federal, state and local laws. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responds in a courteous and timely manner to all guests' questions, complaints or requests. Performs maintenance and repair work on the interior and exterior of building, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating/air conditioning (HVAC) ventilation, water treatment systems and swimming pools. Schedules and/or performs Preventative Maintenance Program and follows and enforces procedures that ensure the security of inventory such as tools, supplies, equipment, furniture, televisions, etc. Replenish supplies and inventory in a timely and efficient manner, minimizing waste and ensuring that equipment is prepared and operational for the next shift. Monitors work order volume and prioritizes assignments for team as necessary. Inspects work assignments to ensure that work is completed in a timely manner and within specifications. Supervises shift operations including staff scheduling, training and coaching. Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work Looks for ways to improve and promote quality. Applies feedback to improve performance. Work is accurate, thorough, and neat. Associate demonstrates acceptable PRODUCTIVITY standards Meets or exceed productivity standards. Assists staff in achieving their personal productivity expectations. Associate demonstrates SAFETY AND SECURITY measures Observes, adheres to safety and security procedures, promoting a safe work environment. Provides proper safety and security training to staff. Practices and enforces proper safety techniques. Associate demonstrates INITIATIVE Seeks out new assignments and assumes additional duties when necessary. Undertakes self-development activities. Includes appropriate people in decision-making. Associate demonstrates effective TEAMWORK Contributes to building a positive team spirit. Works effectively with other departments to accomplish goals. Associate demonstrates effective CUSTOMER SERVICE SKILLS Manages difficult or emotional customer situations. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Associate demonstrates effective SUPERVISING skills Makes self available to staff to answer questions and provide direction. Delegates work assignments and follows up to ensure completion. Develops staff so that successful customer service scores are achieved. Associate demonstrates clear and effective ORAL / WRITTEN COMMUNICATION Able to communicate effectively with staff and other departments. Practices attentive and active listening with all employees. Able to read and interpret written information Associate demonstrates ACCOUNTABILITY for their job performance Performs work with little or no supervision; works independently. Takes responsibility for own actions. Follows instructions and responds to management direction. EDUCATION AND EXPERIENCE REQUIREMENTS High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. General knowledge of repairing/replacing plumbing systems, HVAC equipment, refrigeration and all kitchen equipment. Knowledge of swimming pool maintenance and chemicals. QUALIFICATIONS Excellent consultative skills with high degree of diplomacy. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. WORK ENVIRONMENT The work environment normally entails the following: --- Ability to work in all types of inclement weather conditions --- 1/3 to 2/3 of time working near mechanical parts, with vibration and risk of electrical shock, and in high, precarious places, on ladders and in extreme cold and heat. --- Exposure to cleaning chemicals throughout the day --- Moderate to occasional loud noise levels consistent with hotel environment Ability to work nights, weekends and holidays. PHYSICAL DEMANDS During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. Position is expected to: --- Stand more than 2/3 of the time --- Walk more than 2/3 of the time --- Sit less than 1/3 of the time --- Use hands to finger, handle, or feel 75% of time --- Reach with hands and arms 75% of time --- Reach overhead with hands and arms 25% of time --- Climb or balance 50% of time --- Stoop, kneel, crouch, or crawl 50% of time --- Talk or hear 50% of time --- Carry / Lift up to 75 lbs. --- Push / pull up to 75lbs. Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates. Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Keywords: Hilton Garden Inn - Anaheim, Garden Grove , Maintenance Supervisor, Professions , Garden Grove, California

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