GardenGroveRecruiter Since 2001
the smart solution for Garden Grove jobs

Service Expert Specialist - Complaints and Grievances

Company: LogistiCare
Location: Garden Grove
Posted on: July 12, 2019

Job Description:

The Service Expert Specialist 2 works with customers, subcontractors and LogistiCare staff to ensure quality service. The Service Specialist 2 also establishes positive and effective working relationships with customers, providers and agencies to establish superior customer service and to reduce the number of official complaints. ESSENTIAL FUNCTIONS Records and initiates investigation of complaints, grievances and general issues via phone and all incoming communication channels Initiates corrective actions Work closely with other work streams to complete investigation Collects all necessary supporting information to accurately provide a resolution Monitors the complaint aging report in order to comply with turnaround requirements on resolution POSITION QUALIFICATIONS Competency Statement(s) Accurate - Ability to perform work accurately and thoroughly Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous Reliability - The trait of being dependable and trustworthy Education High School Graduate or General Education Degree (GED) required Experience 2+ years customer service experience in a medical environment preferred Prior front office medical experience, medical case management and/or medical social work experience a plus SKILLS & ABILITIES Excellent customer service and proper phone etiquette skills Strong verbal communications, problem solving, time management and organizational skills Ability to effectively manage a high volume of work Ability to quickly learn new technology Ability to accurately type 35+ corrected words wpm Read and write English fluently Proficient in Microsoft Word, Excel and Outlook Ability to work independently or with a team a must Bi-lingual a plus WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements - Able to sit at and work on a computer for periods of time - Able to use the phone for periods of time - Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves - Required to be at the work location to perform job functions - Ability to speak, hear and see for the assigned work day - Repetitive key stroke/data entry for the assigned work day - Ability to ambulate as needed for the assigned work day - Ability to meet the requirements of the Customer Service Representative job description WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Garden Grove , Service Expert Specialist - Complaints and Grievances, Other , Garden Grove, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL Training School! We Train, We Hire - Guaranteed - Cathedral City
Description: No CDL No Problem br We Train, We Hire, We Pay. br You can get your CDL in just 21-days At C.R. England, we offer zero out-of-pocket CDL training at our
Company: C.R. England
Location: Cathedral City
Posted on: 07/19/2019

Student Mentor
Description: Who: Must be a current student at a university or college When: 10-week program in Fall 2019, starting September 15thMon/Wed OR Tues/Thursday for a 2-hour teaching session between 3:00pm - 5:45pm Where: (more...)
Company: Dreams for Schools
Location: Orange
Posted on: 07/19/2019

Personal Banker - San Clemente Branch
Description: ul li Primary Location: United States,California,San Clemente li Education: High School Diploma/GED li Job Function: Sales li Schedule: Full-time li Shift: Day Job li Employee Status: Regular (more...)
Company: Citi
Location: San Clemente
Posted on: 07/19/2019


Record Keeper
Description: The Estate Sale Co. is a great place to work --Our family owned and operated store
Company: Estate Sale Company, The
Location: Palm Springs
Posted on: 07/19/2019

Dedicated CDL-A Driver Position - Local - Great Pay [123] - Yorba Linda
Description: Hub Group Dedicated--is in high demand for CDL-A drivers in the Long Beach, CA area Local positions
Company: Hub Group
Location: Yorba Linda
Posted on: 07/19/2019

Truck Driver Class A CDL Recent Grads - Better Pay!
Description: Recent CDL-A Grads: Don't have enough experience to get the truck driving job you want No worries, come join us You will spend 165 hours behind the wheel with
Company: C.R. England
Location: Tustin
Posted on: 07/19/2019

Dedicated CDL-A Driver Position - Local - Great Pay [123] - Pasadena
Description: Hub Group Dedicated--is in high demand for CDL-A drivers in the Long Beach, CA area Local positions
Company: Hub Group
Location: Pasadena
Posted on: 07/19/2019

Security Officer Active DoD
Description: Allied Universal Services is currently searching for a Cleared Security Officer - Department of Defense DoD . The Cleared Security Officer will be responsible for the protection of and access to highly (more...)
Company: Allied Universal
Location: Fullerton
Posted on: 07/19/2019

Licensed Realtor - Min. 5 Transactions/year
Description: Licensed Realtor - Min. 5 Transactions/year IMPORTANT: You must be a state licensed real estate agent with a history of closing at least 5 transactions per year in order to qualify for
Company: Fathom Realty
Location: Palm Springs
Posted on: 07/19/2019

Petroleum Supply Specialist
Description: 92F Petroleum Supply Specialist in Burbank, CA Job Search - Job Seekers - Employers/Recruiters 92F Petroleum Supply Specialist Burbank, CA Send this Job to a Friend Post Date:07/15/19 Company:Army National (more...)
Company: Army National Guard
Location: Burbank
Posted on: 07/19/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Garden Grove RSS job feeds