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Personal Banker 1 Garden Grove Valley View

Company: Wells Fargo
Location: Garden Grove
Posted on: January 2, 2019

Job Description:

Job Description
At Employer, we want to satisfy our customers financial needs and help them succeed financially. We re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Employer. It all begins with outstanding talent. It all begins with you.Community Banking operates one of the most extensive banking franchises in the country, serving customers through approximately 6,000 branches and 13,000 ATMs in 39 states and the District of Columbia. Our group includes Business Strategy and Administration; Customer and Branch Experience; Customer Remediation Office; Distribution Strategy Group; Regional Banking; Regional Services; and Customer Segments, and serves mass market, affluent, and small business customers. Our focus is on delivering an exceptional experience for our customers and providing the products and services that will help them realize their financial hopes and dreams. As a Personal Banker at Employer, you will focus on building meaningful lifelong relationships with customers, both consumers and small businesses. To be successful you will need to demonstrate a genuine interest in your customers and ask questions to understand what s important to them and how Employer can help meet their financial needs. You will develop strong relationships with other Employer partners and bankers that enable them to introduce customers to specialists who can assist with specific financial needs. You will be able to present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first. When appropriate you may also follow up with customers to ensure customer satisfaction, and build relationships based on their priorities. You also minimize risk by following policy and procedure and protecting confidentiality for customers and the bank.This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Employer.Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Employer Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined WF. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.

Required Qualifications

  • 1+ year of experience assessing and meeting the needs of customers and/or helping with issue resolution
  • 1+ year of experience offering products and services to customers based on their needs

    Desired Qualifications
    • Customer service focus with experience handling complex transactions across multiple systems
    • Experience addressing and resolving complex customer issues
    • Ability to meet or exceed performance objectives
    • Experience working with others on a team to meet customer needs
    • Experience fostering and developing strong customer relationships
    • Ability to develop and maintain strong, effective relationships
    • Ability to follow policies, procedures, and regulations
    • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
    • Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
    • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
    • Ability to interact with integrity and professionalism with customers and team members

      Other Desired Qualifications
      Multilingual speakers are encouraged to apply

      Job Expectations
      • Ability to work weekends and holidays as needed or scheduled
      • This position requires SAFE registration at the time of employment. Employer will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position.
      • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Employer policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.

        Disclaimer

        All offers for employment with Employer are contingent upon the candidate having successfully completed a criminal background check. Employer will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

        Relevant military experience is considered for veterans and transitioning service men and women.
        Employer is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
        Associated topics: banking service, collection analyst, customer, loan officer, loan originator, mortgage loan, officer, personal banker ii, representative, sell

        Keywords: Wells Fargo, Garden Grove , Personal Banker 1 Garden Grove Valley View, Other , Garden Grove, California

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