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Customer Care Specialist - Broadway Palace

Company: GHP Management
Location: Los Angeles
Posted on: June 21, 2018

Job Description:

Downtown Los Angeles luxury apartment community is looking for a bright and energetic Customer Service Representatives to join our team!

As a Customer Service Representative, you will acts as a liaison between the residents and Management attending to their inquiries and handling complaints

PRIMARY JOB FUNCTIONS - include, but are not limited to:
---Responsible for answering phones and greeting residents and prospects
---Addressing the concerns of current and future residents, both in person and over the telephone
---Accept, sign and log packages
---Ensure areas are clean on a daily basis
---Generate maintenance work orders and follow up
---Provide a wide range of administrative and support services to the office staff and the Community Manager.

Professional Requirements
---1-2 years of experience in a first-class customer service environment.
---Property Management experience a plus
---Experience with Yardi a plus but not required
---Great with people - warm, friendly and helpful in person and on the phone
---Be extremely organized and have the ability to multi-task.
---Excellent oral and written skills required
---Ability to work weekend hours necessary
---High school diploma or GED required
---Bilingual a plus

Core Competencies
---Service Oriented: Actively seeks opportunity to assist others. Provides the highest level of customer service.
---Problem Solving: Uses logic and reasoning to identify solutions and seeks alternative solutions, conclusions or approaches to problems.
---Communication: Communicates in detail both written and orally in a professional manner.
---Business Acumen: Communicates professionally and exhibits a sense of urgency with both internal and external customers.
---Cost Consciousness : Makes decisions within assigned role that are fiscally responsible.

Additional Requirements
---Responsible for maintaining the required property uniform and ensuring a professional appearance and attitude at all times

Keywords: GHP Management, Garden Grove, Customer Care Specialist - Broadway Palace, Other, Los Angeles, California

Click here to apply!

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