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Customer Support Representative - Entry Level

Company: HB Marketing
Location: Garden Grove
Posted on: September 16, 2022

Job Description:

We are one of the most influential business development firms in Huntington Beach. Our partnership with a government-funded telecommunications program allows us to connect with local communities and provide free telecommunications services to improve their quality of life.Our team of Customer Support Representatives collaborate through direct community outreach to inform and educate community members on any benefits they might be eligible for. The ideal Customer Support Representative should be incredibly comfortable interacting with people in a fast-paced, dynamic environment.Customer Support Representative Responsibilities:* Increase community awareness on available promotions and benefits through direct and personal interactions* Qualify community members to determine their eligibility and the types of benefits available to them in their neighborhood* Provide exceptional customer support by handling all questions and concerns with the utmost professionalism, courtesy and empathy* Record and maintain all customer information accurately and promptly and follow all company confidentiality guidelines* Participate in classroom training sessions on involvement, customer relations, and up-to-date knowledge of products and services and apply it to all community outreach effortsCustomer Support Representative Requirements:* A High School diploma or equivalent is required* 0-2 years of experience in community outreach, business development, sales, customer service* Willingness to learn about community outreach and our efforts in making a difference* Ability to easily build rapport with customers by utilizing active listening and interpersonal skills* Strong desire to continuously learn and develop professional skills* Team-oriented individual with the ability to problem-solve independentlyJob Type: Full-timePay: $45,000.00 - $55,000.00 per yearSchedule:* 8 hour shiftWork Location: On the road

Keywords: HB Marketing, Garden Grove , Customer Support Representative - Entry Level, Other , Garden Grove, California

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