Client Care Coordinator (Central Orange County)

Company: Home Instead
Location: Garden Grove
Posted on: May 16, 2022

Job Description:

Objective:The Client Care Coordinator (CCC) is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/Care Professional introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. -Primary Responsibilities:Primary focus is leading the team to achieve the goals and objectives of ownership while maintaining and enhancing the culture and core values of the organization. Key areas of focus for the CCC include, but are not limited to:&bull Reflect the core values of Compassionate Heart Senior Care, Inc. d.b.a. an independently owned and operated Home Instead franchise.&bull Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.&bull Conduct Service Inquiries and Care Consultations as needed following the consultative sales process&bull Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.&bull Work with other team members to coordinate various aspects of a client's care. -&bull Conduct client/Care Pro introductions with every new client and with every new Care Pro. -&bull Create and maintain client and responsible party records documenting all quality assurance meetings. -&bull Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).&bull Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.&bull Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers/care providers. -&bull Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.&bull Ensure Care Pros are up to date with required training per HCSB training requirements.Knowledge, Skills and Abilities: -&bull Must have an understanding of and uphold the policies and procedures established by Compassionate Heart Senior Care, Inc., d.b.a. an independently owned and operated Home Instead franchise -&bull Must demonstrate excellent oral and written communication skills and the ability to listen effectively -&bull Must have the ability to work independently, maintain confidentiality of information and meet deadlines -&bull Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills&bull Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures&bull Must demonstrate knowledge of the senior care industry&bull Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work -&bull Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pros and the community&bull Must have the ability to present a professional appearance and demeanor&bull Must have the ability to operate office equipment&bull Must be able to operate HISC technology systems&bull Must be patient and congenial on the telephone -&bull Must have computer skills and be proficient in Excel and Word -&bull Must have the availability to work evenings or weekends as required&bull Must have the ability to perform duties in a professional office setting&bull Must have the ability to work as a part of a teamEducation/Experience Requirements:&bull One year experience in home care, health care, or senior-related industry required, an equivalent combination of education and work experience may be considered&bull Prior In-Home Senior Care industry experience preferred&bull College degree preferred&bull Must possess a valid driver's license&bull Bachelor's Degree or equivalent preferredCompensation and Benefits: -Competitive base salary based on experience and achievement of performance-based metrics, Company sponsored health care, 401k, sick pay, paid vacation, mileage reimbursement. -Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Garden Grove , Client Care Coordinator (Central Orange County), Other , Garden Grove, California