Medical Front Desk Coordinator , Per Diem - Vascular Surgery Center
Company: Fresenius Medical Care
Location: Garden Grove
Posted on: June 8, 2021
PURPOSE AND SCOPE:
Acts as the facility receptionist while answering incoming
referral calls and completing admissions for patients. Responsible
for ensuring required demographic, financial, referral, and
clinical and other admission data is collected, completed and
communicated per USV/FMCNA policies and procedures. Provides
secretarial and administrative support as needed.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Coordinate and execute patient scheduling.
Handle patient scheduling at the center; schedule and input
appointments into the computer scheduling module in a timely and
Assist with patient transportation if the patient qualifies per
USV Transportation of Indigent Patient Policy.
Informs management of patient cancellations or additions and
inputs adjustments into the computer scheduling module.
- Contacts patient and/or referral source when patient fails to
report or cancels appointment. Documents why patient cancelled or
failed to report.
Complete registration and admissions of patients. Duties
Complete front end process of billing procedure ensuring all
information is entered into the computer registration module.
Obtain necessary patient information - clinical, financial and
demographic - from referral source to initiate admissions
Interview patient or patient representative or referral source
to obtain the necessary personal and financial data to determine
eligibility for admission.
Obtain necessary signatures to ensure the efficient processing
of admissions data in accordance with USV/FMCNA policies and
Coordinate with referral source or patient or patient's
physician to effectively resolve issues impacting patient's
Ensure all aspects of patient confidentiality are maintained at
Provide patient with appropriate HIPPA information and
Verify and obtain eligibility and benefits for all primary and
secondary insurances. If verification is processed via Internet,
prints out and includes in registration packet.
Perform pre-certification on all non-Medicare patients before
treatment is initiated.
Assemble, file and maintain patient medical records and
- Work closely with billing personnel to obtain and verify all
necessary information for billing purposes.
Post procedure responsibilities include:
Research any questions related to charge sheets.
Distribute copies of all billing information and necessary
documents to the billing department on a daily basis.
Send patient operative reports to referral source and patient's
physician within 72 hours of completed procedure.
Ensure appropriate signatures are included on all necessary
Inspect patient charts post procedure. Obtain physician
dictation and file in medical record.
File charge sheets in financial records.
- Purge medical records per policy and procedure.
Perform a variety of clerical and secretarial duties,
Greet visitors and patients.
Maintain inventory of office forms and supplies.
Print patient schedule and pull patient charts daily.
Arrange for package pickup and delivery through UPS.
Review and comply with the Code of Business Conduct and all
applicable company policies and procedures, local, state and
federal laws and regulations.
- Other duties as assigned.
Additional responsibilities may include focus on one or more
departments or locations. See applicable addendum for department or
location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
- The physical demands and work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
- Day to day work includes desk and personal computer work and
interaction with patients, facility staff and physicians.
- The position requires travel between assigned facilities and
various locations within the community.10% Travel.
- The work environment is characteristic of a health care
facility with air temperature control and moderate noise levels.
May be exposed to infectious and contagious
- High School Diploma required
EXPERIENCE AND REQUIRED SKILLS:
- 1 - 2 years' related experience, preferably in a medical
setting with insurance billing.
- Proficient in the use of computers and related software such as
Microsoft Office is necessary.
- Good communication skills - verbal and written.
- Pleasant telephone manner.
- Ability to handle several tasks simultaneously.
- Ability to adapt to supporting software applications.
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual
Fresenius Medical Care North America maintains a drug-free
workplace in accordance with applicable federal and state laws.
Keywords: Fresenius Medical Care, Garden Grove , Medical Front Desk Coordinator , Per Diem - Vascular Surgery Center, Other , Garden Grove, California
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