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CRC Specialist

Company: Mela Group
Location: Garden Grove
Posted on: June 1, 2021

Job Description:

The Customer Service Representative is an essential part of MELA Group's Customer Service and Sales team. The primary goal of the Customer Service Representative is to consistently provide a high level of support and experience to the team in order to maintain clients, generate revenue, grow the client base, and grow the company.Who you will be working with:Our Customer Service team is the face of our clients to our customers, and we want their support experience to set new standards, just like our clients products do. Our Customer Service team cares for customers by solving problems and scaling solutions, incubating new products and promotional packages, and sharing feedback with the rest of the office to influence company development.About our Team:Our company culture and team camaraderie that MELA Group has built together cannot go unnoticed. We continue to foster our professional and personal relationships in and out of the office. To name just a few we participate in team get-togethers such as bowling, paintball, kickball, and an movie night.Philanthropy is an extremely important part of our culture. Our community here at MELA Group gives back on an abundance of different platforms; whether its a small act or a large act of kindness, it is truly the way to provide hopefulness and to see differences in our world. Outreach is a normal part of MELA Groups mission, however, during the holidays we make sure those without never go without.Key Duties and Responsibilities:Manage and service existing customer relationshipsAnswer all potential customers questions in a professional mannerAlways operate with the highest degree of urgency and care; remembering we are the face for our clients and the services they provideBe a problem solver find creative solutions to issuesProvide expertise, support and hands-on assistance in all realms of the sales process, making sure customers receive the products that they want, when they want, how they wantHighlight issues and identify opportunities by utilizing the tools provided within our companyExperience and Skill Requirements:Must have tremendous organizational skills and be able to handle multiple tasks in a fast-paced environmentMust demonstrate superior customer service in the office and working in the field with our potential new leadsMust have strong written and verbal communication skillsThe successful candidate must be highly motivated, be willing to take initiative, have a positive attitude and exhibit a strong work ethic to further advance within our companyMust show the ability to engage and interact with individuals in a professional mannerPowered by JazzHR

Keywords: Mela Group, Garden Grove , CRC Specialist, Other , Garden Grove, California

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