Customer Advocate Lead

Company: ModivCare
Location: Garden Grove
Posted on: May 31, 2021

Job Description:

The Customer Advocate Lead is responsible for assuring timely services for Medicaid recipients from sub-contracted providers to include oversight/management of all relations with subcontractor providers.

ESSENTIAL FUNCTIONS

• Ensuring that all contract regulations pertaining to providers are enforced
• Oversees the trip assignment process and the Customer Advocate teams
• Responsible for developing alternative transportation options such as public transit, recipient reimbursement, or volunteer driver systems
• Assist with driver training and inspection programs
• Works closely with transportation providers and health care facilities to resolve problems or issues
• Assists with managing and providing support to office staff in pursuit of excellent customer service
• Maintains open lines of communications with subordinates, other company representatives, facilities and carriers, and local and state authorities
• Supervisory Responsibilities
• Assists the Customer Advocate Supervisor and Manager by monitoring the performance of the Customer Advocates.
• Carries out lead responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include assisting and assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

POSITION QUALIFICATIONS

Education

• High School Graduate or General Education Degree (GED)

Skills & Experience

• Two to four years related experience with demand-response transportation management preferred
• Computer Skills
• Proficient in Microsoft Word, Excel, and Outlook
• Other Requirements
• Familiarity with Medicaid guidelines and covered services, and familiarity with non-emergency transportation services a plus

We value our team members and realize the importance of benefits for you and your family.

ModivCare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Salary: $15.18 - $20.24/hourly

ModivCare is an Equal Opportunity Employer.

Keywords: ModivCare, Garden Grove , Customer Advocate Lead, Other , Garden Grove, California