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Customer Advocate Lead

Company: ModivCare
Location: Garden Grove
Posted on: May 31, 2021

Job Description:

The Customer Advocate Lead is responsible for assuring timely services for Medicaid recipients from sub-contracted providers to include oversight/management of all relations with subcontractor providers.


  • Ensuring that all contract regulations pertaining to providers are enforced
  • Oversees the trip assignment process and the Customer Advocate teams
  • Responsible for developing alternative transportation options such as public transit, recipient reimbursement, or volunteer driver systems
  • Assist with driver training and inspection programs
  • Works closely with transportation providers and health care facilities to resolve problems or issues
  • Assists with managing and providing support to office staff in pursuit of excellent customer service
  • Maintains open lines of communications with subordinates, other company representatives, facilities and carriers, and local and state authorities
  • Supervisory Responsibilities
  • Assists the Customer Advocate Supervisor and Manager by monitoring the performance of the Customer Advocates.
  • Carries out lead responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include assisting and assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems



  • High School Graduate or General Education Degree (GED)

Skills & Experience

  • Two to four years related experience with demand-response transportation management preferred
  • Computer Skills
  • Proficient in Microsoft Word, Excel, and Outlook
  • Other Requirements
  • Familiarity with Medicaid guidelines and covered services, and familiarity with non-emergency transportation services a plus

We value our team members and realize the importance of benefits for you and your family.

ModivCare offers a comprehensive benefits package to include the following:

  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Salary: $15.18 - $20.24/hourly

ModivCare is an Equal Opportunity Employer.

Keywords: ModivCare, Garden Grove , Customer Advocate Lead, Other , Garden Grove, California

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