Technical Customer Support
Company: Skillset Group
Location: Garden Grove
Posted on: January 12, 2021
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Job Description:
We are seeking a Customer Service Representative to join our
team with 1+- 2+ years of experience in a corporate or call center
environments. Technical support experience a plus. You will be
responsible for helping customers by providing product and service
information and resolving technical issues. Responsibilities: *
Email customer inquiries and complaints* Handle inbound calls and
provide information about the products and services* Troubleshoot
and resolve product issues and concerns* Document and update
customer records based on interactions* Develop and maintain a
knowledge base of the evolving products and services?
Qualifications: * Previous experience in customer service, sales,
or other related fields* Ability to build rapport with clients*
Ability to prioritize and multitask* Positive and professional
demeanor* Excellent written and verbal communication skills*
Knowledge in ERP, Excel, and WordJob Requirements:* Handle incoming
customer service calls* Dispatch incoming customer phone calls*
Accept customer calls and return customer* Maintain customer
service related information for customer accounts* Ensure quality
customer service and customer satisfaction* Maintain customer
service voicemail and return customer calls* Provide customers with
superior customer service* Provide customer service for internal
customers* Capturing customer information and answering customer
inquiries* Resolve inbound customer calls regarding account* Take
customer orders and provide high-quality customer service* Make out
going customer service calls* Work with customer service manager to
ensure proper customer service* Resolve any customer service
issues* Answering inbound calls and providing excellent customer
service* Provide customer support and handling customer inquiries*
Combining excellent customer service skills* Assure quality
customer service to all customers* Provide exceptional customer
service to all customers* Provide superior customer service with
all customer interactions
Keywords: Skillset Group, Garden Grove , Technical Customer Support, Other , Garden Grove, California
Click
here to apply!
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