Technical Customer Support

Company: Skillset Group
Location: Garden Grove
Posted on: January 12, 2021

Job Description:

We are seeking a Customer Service Representative to join our team with 1+- 2+ years of experience in a corporate or call center environments. Technical support experience a plus. You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: * Email customer inquiries and complaints* Handle inbound calls and provide information about the products and services* Troubleshoot and resolve product issues and concerns* Document and update customer records based on interactions* Develop and maintain a knowledge base of the evolving products and services? Qualifications: * Previous experience in customer service, sales, or other related fields* Ability to build rapport with clients* Ability to prioritize and multitask* Positive and professional demeanor* Excellent written and verbal communication skills* Knowledge in ERP, Excel, and WordJob Requirements:* Handle incoming customer service calls* Dispatch incoming customer phone calls* Accept customer calls and return customer* Maintain customer service related information for customer accounts* Ensure quality customer service and customer satisfaction* Maintain customer service voicemail and return customer calls* Provide customers with superior customer service* Provide customer service for internal customers* Capturing customer information and answering customer inquiries* Resolve inbound customer calls regarding account* Take customer orders and provide high-quality customer service* Make out going customer service calls* Work with customer service manager to ensure proper customer service* Resolve any customer service issues* Answering inbound calls and providing excellent customer service* Provide customer support and handling customer inquiries* Combining excellent customer service skills* Assure quality customer service to all customers* Provide exceptional customer service to all customers* Provide superior customer service with all customer interactions

Keywords: Skillset Group, Garden Grove , Technical Customer Support, Other , Garden Grove, California