Program Coordinator (PACE)

Company: The Judge Group
Location: Garden Grove
Posted on: January 10, 2021

Job Description:

Location: Garden Grove, CADescription: Our client is currently seeking a Program Coordinator (PACE) in beautiful Garden Grove, CA!Under general supervision, the Program Coordinator will perform duties related to scheduling and coordination of outpatient and community-based services, including transportation, for Program of All-Inclusive Care for the Elderly participants. This job will have the following responsibilities: * Schedules outpatient consultations, including family and home care involvement as necessary and as authorized by the Interdisciplinary team. * Serves as the lead scheduling staff member, reporting needs and barrier to management as necessary. Acts as a resource to the scheduling team and works with them to identify and solve issues with the scheduling process. * Communicates on behalf of the scheduling team to the Interdisciplinary team, identifies high risk situations and prioritizes cases that requires discussion or decision-making. * Serves as the subject matter expert for ordering and scheduling services in the electronic health record system. * In coordination with QI Data Integrity staff, trains electronic health record system users on ordering and scheduling workflows. * Evaluates clinic, outpatient, and community-based services scheduling patterns and identifies opportunities to 'bundle' services for more efficient resource utilization. * Coordinates daily review of transportation manifests with Transportation Coordinator and scheduling staff for high priority events, special circumstances and opportunities for efficiency. * Coordinates appointment reminder phone calls and communication of scheduled visits with Transportation Assistant and scheduling staff. * Monitors and tracks missed appointments, taking action when necessary to reschedule and potentially remove barriers to the root cause of the missed appointment. * Generates reports, including scheduled, completed, missed and pending outpatient appointments, which communicate productivity and quality standards to management. * Works with the Program Specialist - Health Plan for timely submission of Letter of Agreement Requests and TruChart Vendor requests when network access issues are identified by scheduling staff members. Escalate to management when network access issues are identified. * Generates reports of pending outpatient consultations and 'bundle' schedule to optimize resources. Performs routine clerical work and other duties as assigned. Qualifications & Requirements:* High school diploma or equivalent required. * Associate degree in Public Health or related field or equivalent years of experience in outpatient services required. Bachelor's degree preferred. * 2 years of work experience in health care with demonstrated competence working in outpatient services required. * Previous experience utilizing an electronic health record system required.* Bilingual in Spanish or VietnameseIf you or someone you know is both qualified and interested in this position, please send an email expressing interest and an up to date resume to Ashley at awine@judge.com!Contact: awine@judge.comThis job and many more are available through The Judge Group. Find us on the web at www.judge.com

Keywords: The Judge Group, Garden Grove , Program Coordinator (PACE), Other , Garden Grove, California