Customer Advocate - Router
Company: LogistiCare
Location: Garden Grove
Posted on: January 8, 2021
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Job Description:
The Customer Advocate schedules, routes and dispatches trips to
third-party providers and handles the coordination of pre-scheduled
trips to medical facilities. ESSENTIAL FUNCTIONS Schedule route and
dispatch trips to all manner of providers Assist in coordination of
mass transportation when needed Administer trips for volunteer/
independent drivers and mileage reimbursement program Completes all
documentation and process task associated to mileage mapping and
application procedures if responsible for volunteer/ independent
drivers and mileage reimbursement programs Works closely with
transportation providers and health care facilities to resolve
problems Assigns reservations to network providers to ensure that
vehicle resources are used most efficiently and effectively to meet
client demand Responsible for daily communication with
transportation providers Ensures accurate trip data input Other
duties as assigned. POSITION QUALIFICATIONS To perform this job
successfully, an individual must be able to perform each essential
duties satisfactorily. The requirements listed below are
representative of the knowledge, skill and or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Competency
Statement(s) Analytical Skills - Ability to use thinking and logic
to solve everyday problems. Communication, Oral - Ability to
communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly
and concisely Customer Oriented - Ability to take care of the
customers' needs while following company procedures Interpersonal -
Ability to get along well with a variety of personalities and
individuals General understanding of transportation systems
Education High School Graduate or General Education Degree (GED)
Experience At least 1 to 2 years customer service experience in an
inbound call center environment with heavy phone volume and data
entry preferred 1 to 2 years of routing, scheduling and/or dispatch
experience preferred Prior in-bound call center experience
preferred Knowledge of transit system a plus Knowledge of Medicaid
guidelines and covered services plus SKILLS & ABILITIES Excellent
customer service & phone skills Proficient with Microsoft Word,
Excel, and Outlook Ability to work independently or within a team
Must be able to handle heavy phone volume when tasked to assist
WORKING CONDITIONS Physical Demands The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. - Able to sit at
and work on a computer for periods of time - Able to use the phone
for periods of time - Able to lift up to 25 pounds and reach/bend
to retrieve items in cabinets and shelves - Ability to speak, hear
and see for the assigned work day - Repetitive key stroke/data
entry for the assigned work day - Ability to ambulate as needed for
the assigned work day WORK ENVIRONMENT The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Entire work time is conducted in an office environment in a
controlled atmosphere building. The noise level in the work
environment is usually moderate. LogistiCare is an Equal
Opportunity Employer. To perform this job successfully, an
individual must be able to perform each essential duties
satisfactorily. The requirements listed below are representative of
the knowledge, skill and or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. Competency
Statement(s)Analytical Skills - Ability to use thinking and logic
to solve everyday problems.Communication, Oral - Ability to
communicate effectively with others using the spoken
wordCommunication, Written - Ability to communicate in writing
clearly and conciselyCustomer Oriented - Ability to take care of
the customers' needs while following company
proceduresInterpersonal - Ability to get along well with a variety
of personalities and individualsGeneral understanding of
transportation systems EducationHigh School Graduate or General
Education Degree (GED) ExperienceAt least 1 to 2 years customer
service experience in an inbound call center environment with heavy
phone volume and data entry preferred1 to 2 years of routing,
scheduling and/or dispatch experience preferredPrior in-bound call
center experience preferredKnowledge of transit system a
plusKnowledge of Medicaid guidelines and covered services plus
SKILLS & ABILITIESExcellent customer service & phone
skillsProficient with Microsoft Word, Excel, and OutlookAbility to
work independently or within a teamMust be able to handle heavy
phone volume when tasked to assist WORKING CONDITIONSPhysical
DemandsThe physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.- Able to sit at and work on a computer for
periods of time- Able to use the phone for periods of time- Able to
lift up to 25 pounds and reach/bend to retrieve items in cabinets
and shelves- Ability to speak, hear and see for the assigned work
day- Repetitive key stroke/data entry for the assigned work day-
Ability to ambulate as needed for the assigned work day WORK
ENVIRONMENTThe work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.Entire work time is conducted in an office
environment in a controlled atmosphere building.The noise level in
the work environment is usually moderate. Equal Opportunity
Employer Minorities/Women/Protected Veterans/Disabled
Keywords: LogistiCare, Garden Grove , Customer Advocate - Router, Other , Garden Grove, California
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