Customer Advocate Lead
Company: LogistiCare
Location: Garden Grove
Posted on: January 8, 2021
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Job Description:
The Customer Advocate Lead is responsible for assuring timely
services for Medicaid recipients from sub-contracted providers to
include oversight/management of all relations with subcontractor
providers. ESSENTIAL FUNCTIONS * Ensuring that all contract
regulations pertaining to providers are enforced * Oversees the
trip assignment process and the Customer Advocate teams *
Responsible for developing alternative transportation options such
as public transit, recipient reimbursement, or volunteer driver
systems * Assist with driver training and inspection programs *
Works closely with transportation providers and health care
facilities to resolve problems or issues * Assists with managing
and providing support to office staff in pursuit of excellent
customer service * Maintains open lines of communications with
subordinates, other company representatives, facilities and
carriers, and local and state authorities * Supervisory
Responsibilities * Assists the Customer Advocate Supervisor and
Manager by monitoring the performance of the Customer Advocates. *
Carries out lead responsibilities in accordance with the
organization's policies and applicable laws. * Responsibilities
include assisting and assigning and directing work; appraising
performance; rewarding and disciplining employees; addressing
complaints and resolving problems POSITION QUALIFICATIONS Education
* High School Graduate or General Education Degree (GED) Skills &
Experience * Two to four years related experience with
demand-response transportation management preferred * Computer
Skills * Proficient in Microsoft Word, Excel, and Outlook * Other
Requirements * Familiarity with Medicaid guidelines and covered
services, and familiarity with non-emergency transportation
services a plus LogistiCare is an Equal Opportunity Employer. Equal
Opportunity Employer Minorities/Women/Protected
Veterans/Disabled
Keywords: LogistiCare, Garden Grove , Customer Advocate Lead, Other , Garden Grove, California
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