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Customer Advocate Lead

Company: LogistiCare
Location: Garden Grove
Posted on: January 8, 2021

Job Description:

The Customer Advocate Lead is responsible for assuring timely services for Medicaid recipients from sub-contracted providers to include oversight/management of all relations with subcontractor providers. ESSENTIAL FUNCTIONS * Ensuring that all contract regulations pertaining to providers are enforced * Oversees the trip assignment process and the Customer Advocate teams * Responsible for developing alternative transportation options such as public transit, recipient reimbursement, or volunteer driver systems * Assist with driver training and inspection programs * Works closely with transportation providers and health care facilities to resolve problems or issues * Assists with managing and providing support to office staff in pursuit of excellent customer service * Maintains open lines of communications with subordinates, other company representatives, facilities and carriers, and local and state authorities * Supervisory Responsibilities * Assists the Customer Advocate Supervisor and Manager by monitoring the performance of the Customer Advocates. * Carries out lead responsibilities in accordance with the organization's policies and applicable laws. * Responsibilities include assisting and assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems POSITION QUALIFICATIONS Education * High School Graduate or General Education Degree (GED) Skills & Experience * Two to four years related experience with demand-response transportation management preferred * Computer Skills * Proficient in Microsoft Word, Excel, and Outlook * Other Requirements * Familiarity with Medicaid guidelines and covered services, and familiarity with non-emergency transportation services a plus LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Garden Grove , Customer Advocate Lead, Other , Garden Grove, California

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