Floor Staff
Company: Regal Cinemas Corporation
Location: Garden Grove
Posted on: January 6, 2021
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Job Description:
Summary: Floor Staff team members are classified based on
individual theatre needs, and/or employee availability, as either
variable hour, part-time fixed, part-time regular or full-time
hourly employees whose primary responsibility is ensuring our
guests receive exceptional service. Floor Staff may be scheduled to
work in the Box Office, Concession Stand, or as an Usher. Floor
Staff employees must act as a representative of Regal in a way that
is consistent with our mission statement and policies; including*
Regular and consistent attendance* Handling of emergency situations
when called upon to do so* General cleaning duties; and* Compliance
with our company dress code.Essential Duties and Responsibilities
for each position include, but are not limited to, the
following:Box Office* Operating POS system, including the proper
handling of and responsibility for accuracy of cash drawer, credit
cards, travelers' checks, gift cards and redeemed discount tickets,
passes and coupons* Up selling/suggestive selling of Premium
Viewing Experience (3D, RPX, IMAX).* Promoting the Regal Crown Club
program* Ensuring tickets are sold in accordance with the MPAA
rating system and company policy* Responding to phone calls and
questions from guests in a manner that is consistent with our guest
service philosophyConcession* Operating POS system, including the
proper handling of and responsibility for accuracy of cash drawer,
credit cards, travelers' checks, gift cards and redeemed coupons as
well as concession stock inventory.* Promoting the Regal Crown Club
program* Operating, preparing and cleaning of all concession
related equipment* Up selling/Suggestive selling* Complying with
all local, state and federal food safety laws.* Abide by all
federal and state laws with regards to breaks and/or meal periods.*
Ensure required alcohol certification and training are current
where applicable.* If the theatre sells alcohol and your assigned
duties will include the selling/serving of alcohol, you must be of
legal age to sell or serve alcohol according to state or local
laws.* Required to read and understand training materials that will
cover subjects such as sexual harassment and discrimination.Usher*
Tearing tickets, collecting and depositing appropriate stub, and
directing patrons to their auditoriums.* Inspecting backpacks and
packages when applicable.* Managing crowd control and assisting
guests in finding seats in auditoriums when necessary* Enforcement
of MPAA rating system* Conducting in theatre inspections to monitor
picture and sound quality, watch for film and content theft, and
help maintain a safe quality environment within the auditoriums*
Reporting to the management any problems, discrepancies or unusual
situations that arise at the theatre.* Perform in-auditorium
concession auxiliary sales as directed by management* Cleaning
auditoriums at the end of scheduled shows and maintaining clean
restrooms, lobby area, hallways and other areas outside of the
auditorium* Monitoring the cleanliness and operation of theatre
vending equipment* Assisting with all opening and closing duties as
assigned by managementQualifications:To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential
functions.Education/Experience:Completion of cast certification
program as a cast member and as box office cashier or progress
towards completion required.If the theatre sells alcohol and your
assigned duties will include the selling/serving of alcohol, it is
your responsibility to complete any legally required state or local
training and obtain the required certificate. In addition, you must
complete the Regal Responsible Beverage Server training on Regal
Online University.Language Ability:Possess good public speaking,
listen effectively and respond clearly and directly.Math
Ability:Perform calculations with speed and accuracy and identify
and correct errors.Reasoning Ability:Identify problems, gather
relevant data and note possible causes of problems. Evaluate
relevant information, recognize alternatives and reach conclusions
based on evidence. Take action beyond what is necessarily called
for. Perform under pressure and/or opposition.Personal
Skills:Possess excellent communication skills with customers,
co-workers and management. Establish goals, budget time, and set
priorities to achieve desired objectives.Physical Demands:The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.While performing the duties of this job the employee is
frequently required to stand; walk; sit; use hands to finger,
handle, or feel; reach with hands and arms and talk or hear. The
employee is occasionally required to climb or balance and stoop,
kneel, crouch, or crawl. The employee may occasionally be required
to lift up to 60 pounds. The vision requirements include: close
vision, distance vision, peripheral vision, depth perception and
ability to adjust focus.
Keywords: Regal Cinemas Corporation, Garden Grove , Floor Staff, Other , Garden Grove, California
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