Provider Relations Coordinator

Company: LogistiCare
Location: Garden Grove
Posted on: October 18, 2020

Job Description:

The Provider Relations Coordinator works in support of the goals of the Network Operations COE and establishes positive and effective working relationships with transportation providers, LogistiCare departments, and other related agencies to establish superior partnerships between LogistiCare and the Transportation Provider Network. The Provider Relations Coordinator provides support to new providers acclimating to LogistiCare processes, serves as a resource for existing providers, and is a conduit for introducing and managing change in policy or process for the Provider Network. ESSENTIAL FUNCTIONS Develops and maintains positive working relations with the Provider Network Updates Provider Relations Manager on outcome(s) of his/her communications with the Provider Network Supports the Network Team and attends Quarterly Transportation Provider meetings as appropriate Responds and assist providers with billing questions or concerns, provider web portal training, contracting and on-going training Source expert on how to reach and communicate with appropriate LogistiCare departments Acts as a training resource for Providers Initiates and maintains follow up contact with both Providers and LogistiCare following resolution of issues to ensure they remain resolved Activities include but are not limited to the following: Ensures all provider complaints are logged and directed to the appropriate department expeditiously Maintains a record of all activities in relation to performing job functions Negotiates, resolves and creates solutions to providers' complaints and concerns regarding billing or contract issues Assist in training providers as needed on LogistiCare policies, procedures, and processes Performs other duties as assigned. POSITION QUALIFICATIONS Competency Statement(s) Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Detail Oriented - Ability to pay attention to the minute details of a project or task Interpersonal - Ability to get along well with a variety of personalities and individuals Organized - Possessing the trait of being organized or following a systematic method of performing a task Problem Solving - Ability to find a solution for or to deal proactively with work-related problems Time Management - Ability to utilize the available time to organize and complete work within given deadlines Education High School or GED equivalent Experience 1 to 2 years demonstrated experience interacting with volunteer drivers, transportation companies required Driving Requirements: Must have a valid driver's license Must be able to pass DMV record check Driving record must remain in compliance with LogistiCare's driver qualification standards Must be able to use a hands-free mobile phone SKILLS & ABILITIES Attentiveness to detail and thoroughness Ability to maintain confidentiality Take initiative and be proactive Communicate information clearly and work with diverse populations Patient listening and strong conciliation skills Analytical and investigative abilities Computer Skills Proficient in Microsoft Word, Excel, PowerPoint, and Outlook Must be able to operate general office equipment PHYSICAL DEMANDS Physical Abilities The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements - Able to sit at and work on a computer for periods of time - Able to use the phone for periods of time - Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves - Required to be at the work location to perform job functions - Ability to speak, hear and see for the assigned work day - Repetitive key stroke/data entry for the assigned work day - Ability to ambulate as needed for the assigned work day - Ability to uphold the stress of traveling WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Approximately 25% of work time is conducted in an office environment in a controlled atmosphere building and approximately 75% will involve travel. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Garden Grove , Provider Relations Coordinator, Other , Garden Grove, California