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Director of Quality

Company: Elite Tek Services, Inc.
Location: Garden Grove
Posted on: September 13, 2020

Job Description:

Job Summary

The Director of Quality will oversee the development, implementation and maintenance of Quality Assurance/Control and Continuous improvement processes as well as vendor social compliance for the organization. The role will lead the establishment, development and sustainment of a culture that embraces end to end quality and compliance.

This role is the owner of the Departmental Budget and is responsible for development, approval and oversight throughout the year. Work with regional leadership to implement short and long-term solutions that deliver significant cost advantages while maintaining performance excellence.

Receives Direction From:

Primary direction from VP of Strategic Procurement

Provides Direction to:

Vendors, suppliers, all employees, temporary workers and general contractors

Examples of Essential Functions:

Responsibilities include, but are not limited to, the following Cross-functional collaboration and communication

Developing Staff (increasing competence and engagement)

Customer focus: Understand and monitor the needs of internal and external customers of the Quality

Project and time management: Plan tasks and deliverables accurately, prioritize tasks and adapt as needed based upon changing priorities. Responsive to requests, accountable for actions.

Problem-solving: Prevent and solve issues, understand and mitigate problems, recognize cause and effect relationships between functions.

Self-starter: Takes initiative in developing quality and compliance programs to conform with industry and government standards/requirements.

QUALITY and COMPLIANCE

Success: To position COMPANY as the market leader with world-class Quality and a socially compliant vendor base, by implementing efficient and sustainable systems focused on setting standards for excellence in terms of consistently superior quality from supplier product quality through delivery to our customers. Ensures that processes needed for the quality management system are established, implemented, and maintained.

Reports to top management on the performance of the quality management system and any need for improvement.

Maintains product quality by enforcing quality assurance policies, procedures, and government requirements; collaborating with other members of management to develop new product and design for sustainable quality.

Reports to management team on significant issues or developments identified during quality activities and actions being taken to improve the situation.

Develops appropriate Quality Management System procedures and documents throughout the organization and implements training to appropriate personnel.

Develops and analyzes statistical data, product specifications, material tolerances as well as customer feedback to determine present standards and establish proposed quality standards of finished product.

Create and maintain dashboarding of quality metrics for corporate transparency and executive review.

Communicates and supports quality control philosophy and methods to key personnel in organization.

Develop, implement and monitor a vendor social compliance program

Create and maintain dashboarding of compliance metrics for corporate transparency and executive review

Coordinates quality objectives with production internal processes in cooperation with other managers to maximize product output quality and maximize efficiency (minimize costs).

Applies proven Total Quality Management tools and approaches to analytical and reporting processes within each department.

Maintain Factory Quality performance, carryout risk analysis of vendors and formulate corrective action plans where required.

Works closely with VP of Strategic Procurement to resolve any incoming product quality concerns the with suppliers to insure quality of all purchased parts for company use.

Qualifications Guidelines

Education/training/experience:

Bachelor’s Degree from an accredited college or university or equivalent work experience. Excellent written and oral communication skills with ability to effectively communicate well with all levels of the organization – English

10 years of relevant work experience in Quality in Pharmaceutical Industry. Strong interpersonal and leadership skills. Proven ability to drive cohesion and collaboration among many different people & functions.

Confidence, presence, and credibility to command the respect of colleagues and senior stakeholders, especially within Supply Chain Management, Engineering, Services, Logistics, and Finance. Ability to document, plan, market, and execute programs

Adaptable / Flexible - being open to change in response to new information, different or unexpected circumstances

Knowledge of :

Methods and tools to improve performance such as 6 Sigma, Lean, Quality Control, Vendor Management Inventory

Team value and how to successfully motivate and maintain employee involvement while driving change

Organizational skills, with ability to manage competing and dynamic priorities

Strong Microsoft Excel, PowerPoint, Word and MS-Project skills

Physical Standards :

This position requires frequently sitting, standing, reaching, walking, and handling/grasping of materials in manufacturing.

Must have finger dexterity, ability to use keyboard/ten key.

Able to periodically participate in the inspection of company machinery and operations.

Reach, stoop and lift office files, records or reports, typically weighing 20 pounds or less.

Reasonable accommodations will be considered which would allow the employee to perform the essential functions of this job.

Constantly sitting, standing, walking, and operating a computer workstation.

Travel :

Ability to travel up to 25% - 50% of the time

Keywords: Elite Tek Services, Inc., Garden Grove , Director of Quality, Other , Garden Grove, California

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