GardenGroveRecruiter Since 2001
the smart solution for Garden Grove jobs

Customer Advocate - Routing

Company: LogistiCare
Location: Garden Grove
Posted on: January 12, 2020

Job Description:

The Customer Advocate schedules, routes and dispatches trips to third-party providers and handles the coordination of pre-scheduled trips to medical facilities.

ESSENTIAL FUNCTIONS
Schedule route and dispatch trips to all manner of providers
Assist in coordination of mass transportation when needed
Administer trips for volunteer/ independent drivers and mileage reimbursement program
Completes all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement programs
Works closely with transportation providers and health care facilities to resolve problems
Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
Responsible for daily communication with transportation providers
Ensures accurate trip data input
Other duties as assigned.

POSITION QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competency Statement(s)
Analytical Skills -- Ability to use thinking and logic to solve everyday problems.
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Interpersonal - Ability to get along well with a variety of personalities and individuals
General understanding of transportation systems

Education
High School Graduate or General Education Degree (GED)

Experience
At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred
1 to 2 years of routing, scheduling and/or dispatch experience preferred
Prior in-bound call center experience preferred
Knowledge of transit system a plus
Knowledge of Medicaid guidelines and covered services plus

SKILLS & ABILITIES
Excellent customer service & phone skills
Proficient with Microsoft Word, Excel, and Outlook
Ability to work independently or within a team
Must be able to handle heavy phone volume when tasked to assist

WORKING CONDITIONS
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to sit at and work on a computer for periods of time
- Able to use the phone for periods of time
- Able to lift up to 25 pounds and reach/bend to retrieve items in cabinets and shelves
- Ability to speak, hear and see for the assigned work day
- Repetitive key stroke/data entry for the assigned work day
- Ability to ambulate as needed for the assigned work day

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Entire work time is conducted in an office environment in a controlled atmosphere building.
The noise level in the work environment is usually moderate.

LogistiCare is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Garden Grove , Customer Advocate - Routing, Other , Garden Grove, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Plant Operations | Maintenance Assistant
Description: Essential Job Functions The Plant Operations Maintenance Assistant supports and assists the Plant Supervisor in plant operations needs. The ideal candidates will have experience in a similar position. (more...)
Company: Bella Villaggio - Plant Operations
Location: Palm Desert
Posted on: 01/24/2020

SCA Unexplod Ordnc Tech 3 (Security Clearance required)
Description: Supporting the Most Exciting and Meaningful Missions in the World-- -- -- ---- -- -- --SCA Unexplod Ordnc Tech 3-- -- -- --PAE SCORE is actively seeking an--UXO Technician III--to provide support to the (more...)
Company: PAE
Location: San Clemente
Posted on: 01/24/2020

Hair Stylist - Cypress Center
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips, Inc.
Location: Placentia
Posted on: 01/24/2020


Hair Stylist - Lake Elsinore Marketplace
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips, Inc.
Location: Lake Elsinore
Posted on: 01/24/2020

Front End Developer (Entry Level)
Description: In the next 4 weeks, Revature is looking to hire over 300 Front End Developers-- across the country. We are the largest employer of emerging tech talent.One day someone is going to ask you where you got (more...)
Company: Revature
Location: Placentia
Posted on: 01/24/2020

Call Center Representatives
Description: We are actively seeking work from home customer service and appointment setting representatives. Your
Company: Morani Enterprise
Location: Placentia
Posted on: 01/24/2020

Freight/Receiving
Description: Job DescriptionPosition Purpose: br br Associates in Freight x2F Receiving positions
Company: Home Depot
Location: Cathedral City
Posted on: 01/24/2020

Experienced Hospice Sales Manager - Placentia
Description: Overview Sales Manager needed to lead and oversee an expanding team of Hospice Referral Marketers as well as work accounts in the Placentia area with a 50 mile surrounding radius. Experience in Management (more...)
Company: Brookdale Senior Living
Location: Placentia
Posted on: 01/24/2020

Personal Banker- Corona- Magnolia Branch
Description: The Personal Banker SAFE Act is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall (more...)
Company: Citi
Location: Lake Elsinore
Posted on: 01/24/2020

Personal banker- San Clemente Branch
Description: The Personal Banker SAFE Act is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall (more...)
Company: Citi
Location: San Clemente
Posted on: 01/24/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Garden Grove RSS job feeds