Senior Technical Program Manager ( NetSuite ERP )
Company: Platinum Enterprise Solutions
Location: Garden Grove
Posted on: February 28, 2019
Senior Technical Program Manager Garden Grove, CA Direct Hire Full time The client is looking for a hands-on Senior Technical Program Manager to lead the continued growth and improvement of our NetSuite ERP system and SuiteCommerce Advanced eCommerce platform. This person will have a deep understanding of NetSuite's capabilities and work closely with business leaders to solve business challenges using ERP functionality and customization. This person will also lead the continuous improvement projects with our eCommerce site, as well as lead implementations of addition eCommerce sites as needed by new or existing business units. Receives Direction From VP of Technology Provides Direction to This person will build and directly manage a team focused on the service desk, and systems analysis. This person will also indirectly manage developer resources when needed. Examples of Essential Functions Responsibilities include, but are not limited to, the following Maintain advanced knowledge of the NetSuite platform and its capabilities Take ownership of the NetSuite platform Work with business teams to support best practices with data management and process utilization Serve as liaison between IT, vendors, consultants, and business teams (sales, operations, finance) Meet regularly with business leaders across multiple subsidiaries to understand how they are using the platform and determine how it can be improved Pro-actively look for ways to create efficiencies and solve business problems using ERP functionality and customization Work with other business leaders to maintain permissions and internal controls Manage a service desk and adhere to SLAs Create product documentation to support end users and to minimize support tickets Interface with the vendor to escalate issues Gain a deep understanding of the platform's capabilities and staying current with each release so we can ensure we are using the system to its fullest potential Work closely with the Senior IT Product Manager, Global WMS to maintain and improve the integration between the two platforms Gather requirements, produce Functional Requirement Documents, and facilitate agreement and sign-offs from project stakeholders Set priorities, manage resources, and adhere to project timelines Work closely with lead developers to ensure business requirements are understood that projects are completed accordingly Complete initial testing of new functionality and facilitate end-user testing Continuously find ways to improve processes, execution, and delivery Qualifications Guidelines Advanced experience with NetSuite SuiteCommerce Advanced Strong MS Office Excel, Word, PowerPoint, Visio, Project, Access Strong interpersonal skills Strong negotiation skills Ability to communicate effectively with business leaders as well as technical employees Outstanding writing skills for business and technical documentation Ability to manage issues through completion Educationtrainingexperience 3-7 years' experience working with NetSuite ERP and SuiteCommerce Advanced 3-7 years' experience working with business systems in the sales distribution industry BS degree in a technology or information systems related field Strong understanding of sales distribution process, planning, workflow, etc. Applicants must be authorized to work in the U.S. Please apply directly to by clicking 'Click Here to Apply' with your Word resume! Looking forward to receiving your resume and going over the position in more detail with you. The Platinum Team! Platinum is proud to be an Equal Opportunity Employer PESOL is an EEO employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, national origin, disability, age, genetic information, veteran status, sexual orientation and identity, AIDSHIV, medical condition, political activities or affiliations, or status as a victim of domestic violence, assault, or stalking. Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Copyright 2006 - 2018. Platinum ESOL, Inc. All rights reserved.
Keywords: Platinum Enterprise Solutions, Garden Grove , Senior Technical Program Manager ( NetSuite ERP ), IT / Software / Systems , Garden Grove, California
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