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Guest Services Supervisor

Company: Hilton Garden Inn - Anaheim
Location: Garden Grove
Posted on: November 25, 2019

Job Description:

Guest Services Supervisor ESSENTIAL DUTIES AND RESPONSIBILITIES: Work with Guest Services Manager to train and monitor front office staff. Monitor Guest Service Scores daily and take action to improve guest satisfaction through training, coaching and problem resolution. Communicate with the Engineering and Housekeeping Departments regarding any maintenance or guest room requests. Have full understanding of software system, assist with reservations, and checking guests in and out of the hotel knowing how and where to post all charges. Handle checks and credit cards received from the guests for payment of hotel charges. Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants. Assist the Guest Services Manager by handling special requests, group blocking and unique circumstances. Maintain regular attendance, consistently be on time, and observe prescribed work, break and meal periods in compliance with standards. Maintain high standards of personal appearance, hygiene and grooming, which include compliance with the dress code. Perform any other duties as requested by manager. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Keywords: Hilton Garden Inn - Anaheim, Garden Grove , Guest Services Supervisor, Hospitality & Tourism , Garden Grove, California

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