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Front Desk Supervisor

Company: Embassy Suites Anaheim Garden Grove
Location: Garden Grove
Posted on: July 5, 2018

Job Description:

OVERALL RESPONSIBILITIES:

Assist front office management in supervising daily activities in the Front Office, including Front Desk, PBX, Concierge and Bellstand



QUALIFICATIONS/PRE-REQUISITES:

Must be able to complete all of the duties and responsibilities of the Front Desk Associate.



JOB FUNCTIONS:



  • Assist in interviewing, selection, training and counseling of front office associates, ensuring hospitality standards are maintained.

  • Ensure all guest concerns and requests are resolved promptly and properly.





    • Verify the accuracy of opening count.





      • Maintain and control all room blocks, pre-registration and pre-assignment of rooms.





        • Ensure checkouts have been pulled and verified periodically.





          • Ensure the accuracy and completion of all folios, room changes, credit approvals, etc.





            • Each associate is expected to carry out, within their capabilities, all reasonable requests by management.


              (ref. 11409)

              We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

              Keywords: Embassy Suites Anaheim Garden Grove, Garden Grove, Front Desk Supervisor, Hospitality & Tourism, Garden Grove, California

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