Customer Support Team Manager
Company: VirtualVocations
Location: Vista
Posted on: May 5, 2025
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Job Description:
A company is looking for a Customer Support Team Manager to lead
and develop a team of Customer Specialists.
Key Responsibilities
Lead, mentor, and develop a team focused on investigating repeat
call root causes and generating actionable insights
Evaluate and champion data-driven recommendations for process
improvements to address key repeat call drivers
Drive cross-functional collaboration and manage team performance
using KPIs focused on quality analysis and repeat call
reduction
Required Qualifications
5 years of experience in Internet Service Provider (ISP)
operations
3 years of supervisory experience in a customer-facing
environment
Experience in contact center or customer service
Experience conducting data analysis and process improvement
initiatives
Ability to work non-standard hours including nights, weekends, and
holidays
Keywords: VirtualVocations, Garden Grove , Customer Support Team Manager, Hospitality & Tourism , Vista, California
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