GardenGroveRecruiter Since 2001
the smart solution for Garden Grove jobs

Food & Beverage Supervisor

Company: Hilton Garden Inn - Anaheim
Location: Garden Grove
Posted on: September 19, 2022

Job Description:


Hilton Garden Inn - Anaheim

Generally, associates must meet the following criteria in order to be eligible to transfer. Any exceptions to this criteria must be approved by the Vice President of Operations and Corporate Human Resources. Certain positions may have more stringent criteria.

Salary-paid associates must have been assigned to their current position for at least six months.
Hourly-paid associates must have been assigned to their current position for at least three months.
The associate must not have received any disciplinary action within the last 90 days or be on a performance plan that has not been corrected.
The associate should complete the on-line job application through the company's applicant tracking system.

Transfers are based on qualifications such as ability, experience, potential for growth, attendance, length of service, cooperation, attitude and other qualifications deemed relevant prior to making a selection of the best candidate.

The purpose of the BREAKFAST SUPERVISOR is to organize and lead breakfast attendants, connect with guests at breakfast, ensuring high guest satisfaction and provide service recovery when needed.


To provide above and beyond experience by making sure each table is greeted and visited by breakfast attendants and yourself. Communication with all of our guests is required.
Ensure guests are satisfied with the food and service. Follow proper service recovery when issues/complaints arise.
Observe and follow up with breakfast attendants on providing proper service recovery when needed.
Insure breakfast buffet and the kitchen line is set up correctly and on time. Sets up breakfast area before guests begin to arrive; displays the food and beverages in an organized and attractive manner according to brand standards/requirements.
Maintain a high standard of personal appearance / compliance with the dress code for restaurant supervision/management
Train new breakfast attendants.
Ensure all side work completed by the breakfast attendants on a daily basis, including cleaning: tables, table legs, booths, chairs, walls, ledges and mirrors.
Ensure glassware and silverware is polished.
Ensure Salt Scores in all breakfast categories maintain 5 points above brand standard.
Set up tables for lunch service daily.
Implement valid improvement ideas/tactics in every aspect of the restaurant / hotel thru suggestions/ideas.
Regularly communicates and converses with all guests as well as communicate all service recovery with the MOD.
Prepares food and beverage according to recipe.
Fully understands and complies with all food safety requirements.
Efficiently replenishes buffet with food, beverages and/or supplies as needed.
Maintains cleanliness of buffet area throughout the morning by reorganizing and tidying food area as necessary.
Properly disposes of used plates, utensils, napkins and/or cups as necessary.
May be responsible for keeping inventory stocked by ordering additional food and/or supplies as needed
Responds quickly to guest requests in a friendly manner; follows up to ensure guest satisfaction.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.


To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

Demonstrates accuracy and thoroughness.
Monitors own work to ensure quality.
Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards

Meets or exceeds productivity standards.
Produces adequate volume of work efficiently in a specific time.
Associate demonstratesexcellent CUSTOMER SERVICE SKILLS
Responds to requests for service and assistance.
Demonstrates the desire and ability to provide high quality service to both internal and external customers.
Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE

Asks for and offers help when needed.
Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance

Takes responsibility for own actions.
Performs work with little or no supervision; works independently.
Can be relied upon regarding task completion and follow up.

Keywords: Hilton Garden Inn - Anaheim, Garden Grove , Food & Beverage Supervisor, Hospitality & Tourism , Garden Grove, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Garden Grove RSS job feeds