Food & Beverage Supervisor
Company: Hilton Garden Inn - Anaheim
Location: Garden Grove
Posted on: September 19, 2022
Hilton Garden Inn - Anaheim
Generally, associates must meet the following criteria in order to
be eligible to transfer. Any exceptions to this criteria must be
approved by the Vice President of Operations and Corporate Human
Resources. Certain positions may have more stringent criteria.
Salary-paid associates must have been assigned to their current
position for at least six months.
Hourly-paid associates must have been assigned to their current
position for at least three months.
The associate must not have received any disciplinary action within
the last 90 days or be on a performance plan that has not been
The associate should complete the on-line job application through
the company's applicant tracking system.
Transfers are based on qualifications such as ability, experience,
potential for growth, attendance, length of service, cooperation,
attitude and other qualifications deemed relevant prior to making a
selection of the best candidate.
The purpose of the BREAKFAST SUPERVISOR is to organize and lead
breakfast attendants, connect with guests at breakfast, ensuring
high guest satisfaction and provide service recovery when
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To provide above and beyond experience by making sure each table is
greeted and visited by breakfast attendants and yourself.
Communication with all of our guests is required.
Ensure guests are satisfied with the food and service. Follow
proper service recovery when issues/complaints arise.
Observe and follow up with breakfast attendants on providing proper
service recovery when needed.
Insure breakfast buffet and the kitchen line is set up correctly
and on time. Sets up breakfast area before guests begin to arrive;
displays the food and beverages in an organized and attractive
manner according to brand standards/requirements.
Maintain a high standard of personal appearance / compliance with
the dress code for restaurant supervision/management
Train new breakfast attendants.
Ensure all side work completed by the breakfast attendants on a
daily basis, including cleaning: tables, table legs, booths,
chairs, walls, ledges and mirrors.
Ensure glassware and silverware is polished.
Ensure Salt Scores in all breakfast categories maintain 5 points
above brand standard.
Set up tables for lunch service daily.
Implement valid improvement ideas/tactics in every aspect of the
restaurant / hotel thru suggestions/ideas.
Regularly communicates and converses with all guests as well as
communicate all service recovery with the MOD.
Prepares food and beverage according to recipe.
Fully understands and complies with all food safety
Efficiently replenishes buffet with food, beverages and/or supplies
Maintains cleanliness of buffet area throughout the morning by
reorganizing and tidying food area as necessary.
Properly disposes of used plates, utensils, napkins and/or cups as
May be responsible for keeping inventory stocked by ordering
additional food and/or supplies as needed
Responds quickly to guest requests in a friendly manner; follows up
to ensure guest satisfaction.
Maintains regular attendance, is consistently on time, and observes
prescribed work, break and meal periods in compliance with
Maintains high standards of personal appearance and grooming, which
include compliance with the dress code.
Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
Demonstrates accuracy and thoroughness.
Monitors own work to ensure quality.
Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
Meets or exceeds productivity standards.
Produces adequate volume of work efficiently in a specific
Associate demonstratesexcellent CUSTOMER SERVICE SKILLS
Responds to requests for service and assistance.
Demonstrates the desire and ability to provide high quality service
to both internal and external customers.
Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
Asks for and offers help when needed.
Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
Takes responsibility for own actions.
Performs work with little or no supervision; works
Can be relied upon regarding task completion and follow up.
Keywords: Hilton Garden Inn - Anaheim, Garden Grove , Food & Beverage Supervisor, Hospitality & Tourism , Garden Grove, California
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