GardenGroveRecruiter Since 2001
the smart solution for Garden Grove jobs

Associate Team Leader

Company: H&R Block
Location: Garden Grove
Posted on: April 4, 2021

Job Description:

What you'll do...

Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purpose-to provide help and inspire confidence in our clients and communities everywhere.

You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

Day to day, you'll...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    About H&R Block...

    We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

    We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.

    It would be even better if you also had...

    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply!

      What you'll bring to the team...

      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Garden Grove , Associate Team Leader, Hospitality & Tourism , Garden Grove, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service/Sales
Description: Job DescriptionPosition Purpose:Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: The Home Depot
Location: Paramount
Posted on: 04/16/2021

Restaurant Crew Jobs: Hiring Immediately! Full Time / Part Time - $12-$22/Hr
Description: Find your next job here Will
Company: Part Time Jobs
Location: Glendora
Posted on: 04/16/2021

Customer Service Representative (Work From Home)
Description: Call Center / Remote - California Residents Welcome / Equipment provided -
Company: American Specialty Health
Location: La Quinta
Posted on: 04/16/2021


Customer Service Rep (TEMP)
Description: Position Overview: The Customer Service Representative Position is an entry level position based out of Placentia, CA. Customer service representatives help customers
Company: Arlon Graphics LLC
Location: Placentia
Posted on: 04/16/2021

Customer Service Entry Level
Description: We are currently seeking work from home customer service, appointment setting, telemarketing and data entry representatives. You're main responsibility
Company: Tima
Location: Diamond Bar
Posted on: 04/16/2021

Work in Retail? Earn Extra Cash Delivering Groceries
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: La Mesa
Posted on: 04/16/2021

Customer Service
Description: You must apply on our website only. www.tnjdirect.com We are seeking individuals to be connected with
Company: JobConversion
Location: Santee
Posted on: 04/16/2021

Restaurant Team Member - Crew (3132 - Brookhurst St)
Description: Restaurant Team Member - Crew 3132 - Brookhurst St 21008824 br DescriptionCULTIVATING A BETTER WORLDFood served fast doesn't have to be a typical fast food experience. Chipotle has always done things (more...)
Company: Chipotle
Location: Fountain Valley
Posted on: 04/16/2021

Dishwasher
Description: Are you committed to your work ethic Does working in a high-energy kitchen appeal to your skillset PeopleReady is hiring dedicated Dishwashers to make a difference in our client's kitchen. As a Dishwasher, (more...)
Company: PeopleReady
Location: La Mesa
Posted on: 04/16/2021

Restaurant Team Member - Crew (2893 - Paramount)
Description: Restaurant Team Member - Crew 2893 - Paramount 21008554 br DescriptionCULTIVATING A BETTER WORLDFood served fast doesn't have to be a typical fast food experience. Chipotle has always done things (more...)
Company: Chipotle
Location: Paramount
Posted on: 04/16/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Garden Grove RSS job feeds