Multi-Unit Team leader
Company: H&R Block
Location: Garden Grove
Posted on: January 11, 2021
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Job Description:
What you'll doThis Job Posting covers openings in multiple
office locations within the area.Joining us as a Multi-Unit Team
Leader, you---ll provide leadership over three H&R Block tax
offices. Using your people management experience and passion for
helping people, you---ll provide leadership to the customer-centric
teams in the offices you manage to accelerate their seasonal tax
business. You---ll serve as the front-line manager responsible for
leadership and development of associates, delivering an outstanding
client experience, and achieving all office related growth
objectives for three tax offices. Prior tax preparation experience
is not required. You---ll begin working a flexible part-time
schedule in the fall as you ramp up for the busy tax season, then
transition to a full-time schedule from January through April.
After working a successful tax season, you may find that you want
to apply to return for subsequent seasons, or even apply for
advancement opportunities.Day to day, you---ll---Manage office
staffing, operations, and logistics for three offices with support
from two Associate Team LeadersPartner with the District General
Manager (DGM) to create and implement office-level growth plans and
client growth targets, which includes developing local partnerships
and managing office community involvementAssist the DGM in
recruiting and interviewing candidates for tax office associate
positionsBuild an engaging team environment, across all offices, by
training and coaching associates while holding them accountable to
execute on Standard Operating Procedures (SOP) and recognizing
outstanding associate contributionsConduct timely performance
reviews and partner with Associate Relations Center to resolve
associate issues and address performance concernsLead daily team
meetings and communicate essential information to tax office
associatesCreate associate work schedules across all offices and
ensure accurate timekeeping, as well as labor management, for staff
in all officesTravel between the three offices as requiredMay
prepare tax returns, as neededWhat you'll bring to the teamPeople
management experience, with the demonstrated ability to grow and
develop associatesDemonstrated aptitude for growth plan execution
and ability to lead towards growth cultureStrong decision-making
and judgment skills and the ability to function well in a
fast-paced environment with minimal supervisionStrong interpersonal
and communication skills, and a customer-centric mindset that seeks
to understand and exceed client needsComputer proficient with the
ability to use MS OfficeBachelor---s degree in a related field, or
high school diploma with the equivalent combination of
experienceSuccessful completion of the H&R Block Tax Knowledge
Assessment or Income Tax Course (if preparing tax returns)It would
be even better if you also hadMulti-unit people management
experience in the retail, restaurant, banking, or other related
industry; management of people within military service positions
can also be a good fitBilingual candidates strongly encouraged to
applyAbout H&R BlockWe are here to live our purpose to provide
help and inspire confidence in our clients and communities
everywhere. We take our work personally, because we know what it
represents: Families and homes. Livelihoods and lives.We've been
true to that purpose since brothers Henry and Richard Bloch founded
our company in 1955. Since then, we've grown to approximately
12,000 tax offices throughout the United States and around the
world. When you join our team, you'll add to the momentum of a
forward-thinking company - one that defined an industry and is now
leading its transformation.City: Garden GroveState: California
Keywords: H&R Block, Garden Grove , Multi-Unit Team leader, Hospitality & Tourism , Garden Grove, California
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