Customer Advocate- Transportation Provider Customer Service

Company: LogistiCare
Location: Garden Grove
Posted on: October 17, 2020

Job Description:

The Customer Advocate schedules, routes and dispatches trips to third-party providers and handles the coordination of pre-scheduled trips to medical facilities. ESSENTIAL FUNCTIONS Schedule route and dispatch trips to all manner of providers Assist in coordination of mass transportation when needed Administer trips for volunteer/ independent drivers and mileage reimbursement program Completes all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement programs Works closely with transportation providers and health care facilities to resolve problems Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand Responsible for daily communication with transportation providers Ensures accurate trip data input Other duties as assigned. POSITION QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competency Statement(s) Analytical Skills - Ability to use thinking and logic to solve everyday problems. Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals General understanding of transportation systems Education High School Graduate or General Education Degree (GED) Experience At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred 1 to 2 years of routing, scheduling and/or dispatch experience preferred Prior in-bound call center experience preferred Knowledge of transit system a plus Knowledge of Medicaid guidelines and covered services plus SKILLS & ABILITIES Excellent customer service & phone skills Proficient with Microsoft Word, Excel, and Outlook Ability to work independently or within a team Must be able to handle heavy phone volume when tasked to assist WORKING CONDITIONS Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Able to sit at and work on a computer for periods of time - Able to use the phone for periods of time - Able to lift up to 25 pounds and reach/bend to retrieve items in cabinets and shelves - Ability to speak, hear and see for the assigned work day - Repetitive key stroke/data entry for the assigned work day - Ability to ambulate as needed for the assigned work day WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer. Competency Statement(s) --------------- Accurate - Ability to perform work accurately and thoroughly --------------- Communication, Oral -Ability to communicate effectively with others using the spoken word --------------- Communication, Written - Ability to communicate in writing clearly and concisely --------------- Customer Oriented - Ability to take care of the customers' needs while following company procedures --------------- Interpersonal - Ability to get along well with a variety of personalities and individuals --------------- Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous. --------------- Reliability - Reliable and dependable in performing job-related tasks, finishing assigned projects, meeting deadlines and adherence to work schedule / attendance policy. Education ---- High School Graduate or General Education Degree (GED) required Experience ---- Six months to one year prior in-bound call center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred SKILLS & ABILITIES ---- Excellent customer service & phone skills ---- Proficient with Microsoft Word, Excel, and Outlook----- Ability to work independently or within a team ---- Must be able to handle heavy phone volume WORKING CONDITIONS Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -------------- Able to sit at and work on a computer for periods of time -------------- Able to use the phone for periods of time -------------- Able to lift up to 25 pounds and reach/bend to retrieve items in cabinets and shelves -------------- Ability to speak, hear and see for the assigned work day -------------- Repetitive key stroke/data entry for the assigned work day -------------- Ability to ambulate as needed for the assigned work day Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Garden Grove , Customer Advocate- Transportation Provider Customer Service, Hospitality & Tourism , Garden Grove, California