Overnight Security Officer

Company: Embassy Suites Anahiem
Location: Garden Grove
Posted on: February 7, 2020

Job Description:

OVERALL RESPONSIBILITIES: Protect and safeguard all hotel guests and associates, their belongings and all hotel assets. Respond rapidly to requests for emergency and non-emergency assistance in a professional manner. 1 year customer service experience High School Diploma Able to write clear and legible reports Able to perform CPR/ First Aid with training Minimum lifting 50 lbs. Ability to verbally communicate effectively with guests and co-workers. Pushing, pulling, bending, stooping, upward reaching Exposure to extreme temperatures Prolonged periods of standing and/or walking Patrol all areas of the hotel noting unusual circumstances or safety violations. Document all activities on Loss Prevention log. Document, report, investigate and follow-up on safety hazards and any violations of hotel and company policy. Use proper forms to document such activities. Escort suspicious or undesirable persons off property if warranted. (Front and back of the house) Assist in any fire, emergency or security related incidents. Monitor security alarm systems. Monitor the activity of the associates entrance/exit door. Escort and witness cash drops when requested. Use proper radio procedures in accordance with FCC and hotel policy Administer First-Aid and CPR when necessary. Be thoroughly familiar with the hotel property (interior and exterior), emergency shut-off valves, back-up generator systems and all emergency systems, etc. Attend mandatory department meetings, training classes, loss prevention seminars and any other meeting as deemed appropriate by the Loss Prevention Manager. Assist in delivering items to guest rooms including: express check-outs, folios, newspapers, packages, etc.Receive, track and return Lost and Found items per hotel's standard Lost and Found procedure. Actively participate in the Shipping and Receiving functions of the hotel including: packaging, labeling and distributing packages to appropriate departments. When necessary assist with guest maintenance requests including: plunging toilets, changing light bulbs, etc. Secure or open doors when requested. Check-in/Check-out radios and keys to authorized hotel personnel. Each associate is expected to carry out, within their capabilities, all reasonable requests by management. (ref. 14691)

Keywords: Embassy Suites Anahiem, Garden Grove , Overnight Security Officer, Hospitality & Tourism , Garden Grove, California