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Guest Services Agent

Company: Hampton Inn & Suites - Anaheim
Location: Garden Grove
Posted on: February 5, 2020

Job Description:

Guest Service Agent

ESSENTIAL DUTIES AND RESPONSIBILITIES:


-Provide Distinguished Hospitality that aligns with the pillars our mission statement.
-Operate reservation, property management and credit card systems, following all safety and security procedures.
-Maintain accurate cash sheet. Responsible for cash drawer balancing.
-Operate phone system and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message.
-Know emergency procedures and how to respond.
-Never say a guest's room number or personal information out loud.
-Be knowledgeable of hotel promotions.
-Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.
-Complete daily reports, audits correspondences etc. as required by your shift.
-Keep lobby and office area clean at all times,
-Set wake-up calls as dictated by your shift.
-Lock and secure area if leaving the front desk.
-Create incident reports for guest injuries / issues when required.
-Ensure all calls are answered timely and in a "scripted" manner.
-Take and record reservations with accuracy. Confirm as requested.
-Resolve guest complaints to exceed expectations.
-Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
-Maintains high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

Keywords: Hampton Inn & Suites - Anaheim, Garden Grove , Guest Services Agent, Hospitality & Tourism , Garden Grove, California

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