**Octiva Healthcare - Telehealth Support Specialist**
Company: Titanium Healthcare
Location: Garden Grove
Posted on: May 22, 2023
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Job Description:
Octiva Healthcare offers all hours telephonic support to medical
clinics and practices throughout the United States. Formed as a
joint venture between two larger healthcare companies, Octiva seeks
to provide 24/7/365 access and solutions to patients needing to
connect with their medical caregivers.
The ideal Octiva Tele-Support Specialist will:
The following Job Description will provide more insight into the
expectations and requirements for this role:
Summary:
The Tele-Support Specialists play a pivotal role in the
organization as they are the first contact patients make in seeking
help. This is a remote position, requiring good internet access and
excellent phone and computer skills. The Tele-Support Specialist
will answer the call, identify the reason for the call, and either
handle the request (for example, hours and address information,
making an appointment, registering a new patient) or transfer the
call to the Nursing level (all medical questions). Octiva strives
to answer calls and get patients the help they need quickly and
efficiently.
Essential Functions:
Geographic Requirements:
In order to provide quality service for our patients and maintain
privacy laws, we are currently looking for team members who reside
in the following States:
Position Requirements:
Education and Experience:
Additional Preferences:
Position Reports To:
TeleHealth Nurse Manager
Physical Demands:
Travel:
The role is intended to be fully remote!
Other Duties:
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change with proper
notice.
Keywords: Titanium Healthcare, Garden Grove , **Octiva Healthcare - Telehealth Support Specialist**, Healthcare , Garden Grove, California
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here to apply!
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