**Octiva Healthcare - Telehealth Support Specialist**

Company: Titanium Healthcare
Location: Garden Grove
Posted on: May 22, 2023

Job Description:

Octiva Healthcare offers all hours telephonic support to medical clinics and practices throughout the United States. Formed as a joint venture between two larger healthcare companies, Octiva seeks to provide 24/7/365 access and solutions to patients needing to connect with their medical caregivers.
The ideal Octiva Tele-Support Specialist will:

• 
  
• Be passionate about customer service
  
• Be highly capable and driven
  
• Have strong interpersonal skills
  
• Be committed to their scheduled shifts, but flexible if others need changes.
  
  The following Job Description will provide more insight into the expectations and requirements for this role:
  Summary:
  The Tele-Support Specialists play a pivotal role in the organization as they are the first contact patients make in seeking help. This is a remote position, requiring good internet access and excellent phone and computer skills. The Tele-Support Specialist will answer the call, identify the reason for the call, and either handle the request (for example, hours and address information, making an appointment, registering a new patient) or transfer the call to the Nursing level (all medical questions). Octiva strives to answer calls and get patients the help they need quickly and efficiently.
  Essential Functions:
  
  • 
    
  • Using software and experience, answer calls and determine the callers' needs
    
  • Respond to callers seeking information or assistance
    
  • Schedule in-person clinic appointments for patients with their primary care doctor
    
  • Provide answers to requests for information and non-medical questions
    
  • Take excellent notes regarding the disposition of the call in the provider's data portal
    
  • Transfer the call to the Nursing level if there is a medical question or concern
    
  • Provide process feedback and implement changes to improve our systems
    
    Geographic Requirements:
    In order to provide quality service for our patients and maintain privacy laws, we are currently looking for team members who reside in the following States:
    
    • 
      
    • Alabama
      
    • Georgia
      
    • Iowa
      
    • Idaho
      
    • Indiana
      
    • Kansas
      
    • Kentucky
      
    • Louisiana
      
    • Mississippi
      
    • Montana
      
    • North Carolina
      
    • North Dakota
      
    • Nebraska
      
    • New Hampshire
      
    • Oklahoma
      
    • Pennsylvania
      
    • South Carolina
      
    • Texas
      
    • Utah
      
    • Wisconsin
      
    • West Virginia
      
    • Wyoming
      
      Position Requirements:
      
      • 
        
      • Must be able to work one of the following shifts:
        
        • 
          
        • 12 AM - 8 AM
          
        • 8 AM - 4 PM
          
        • 4 PM - 12 AM
          
          
          
        • Bilingual in English and Spanish
          
        • Ability to log into and access multiple remote applications (training provided)
          
        • Excellent communication and interpersonal skills
          
        • Ability to use software including Ring Central, Microsoft Office, Teams
          
        • Responsible and compassionate
          
        • Outstanding organizational and multi-tasking skills
          
        • Must be authorized to work in the United States.
          
          Education and Experience:
          
          • 
            
          • High School diploma or equivalent required
            
          • Call center or call answering experience preferred
            
            Additional Preferences:
            
            • 
              
            • Flexibility to work on weekend shifts based on agreed upon schedule.
              
            • Ability to use Microsoft Office products, such as: Outlook, Teams, Word, Excel.
              
            • Healthcare experience
              
              Position Reports To:
              TeleHealth Nurse Manager
              Physical Demands:
              
              • 
                
              • Must be able to remain in a stationary position 50% of the time.
                
              • Constantly operate a computer
                
              • Communicate clearly via phone/voice app
                
                Travel:
                The role is intended to be fully remote!
                Other Duties:
                Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change with proper notice.

Keywords: Titanium Healthcare, Garden Grove , **Octiva Healthcare - Telehealth Support Specialist**, Healthcare , Garden Grove, California