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**Octiva Healthcare - Telehealth Support Specialist**

Company: Titanium Healthcare
Location: Garden Grove
Posted on: May 22, 2023

Job Description:

Octiva Healthcare offers all hours telephonic support to medical clinics and practices throughout the United States. Formed as a joint venture between two larger healthcare companies, Octiva seeks to provide 24/7/365 access and solutions to patients needing to connect with their medical caregivers.
The ideal Octiva Tele-Support Specialist will:

  • Be passionate about customer service
  • Be highly capable and driven
  • Have strong interpersonal skills
  • Be committed to their scheduled shifts, but flexible if others need changes.

    The following Job Description will provide more insight into the expectations and requirements for this role:
    The Tele-Support Specialists play a pivotal role in the organization as they are the first contact patients make in seeking help. This is a remote position, requiring good internet access and excellent phone and computer skills. The Tele-Support Specialist will answer the call, identify the reason for the call, and either handle the request (for example, hours and address information, making an appointment, registering a new patient) or transfer the call to the Nursing level (all medical questions). Octiva strives to answer calls and get patients the help they need quickly and efficiently.
    Essential Functions:

    • Using software and experience, answer calls and determine the callers' needs
    • Respond to callers seeking information or assistance
    • Schedule in-person clinic appointments for patients with their primary care doctor
    • Provide answers to requests for information and non-medical questions
    • Take excellent notes regarding the disposition of the call in the provider's data portal
    • Transfer the call to the Nursing level if there is a medical question or concern
    • Provide process feedback and implement changes to improve our systems

      Geographic Requirements:
      In order to provide quality service for our patients and maintain privacy laws, we are currently looking for team members who reside in the following States:

      • Alabama
      • Georgia
      • Iowa
      • Idaho
      • Indiana
      • Kansas
      • Kentucky
      • Louisiana
      • Mississippi
      • Montana
      • North Carolina
      • North Dakota
      • Nebraska
      • New Hampshire
      • Oklahoma
      • Pennsylvania
      • South Carolina
      • Texas
      • Utah
      • Wisconsin
      • West Virginia
      • Wyoming

        Position Requirements:

        • Must be able to work one of the following shifts:

          • 12 AM - 8 AM
          • 8 AM - 4 PM
          • 4 PM - 12 AM

          • Bilingual in English and Spanish
          • Ability to log into and access multiple remote applications (training provided)
          • Excellent communication and interpersonal skills
          • Ability to use software including Ring Central, Microsoft Office, Teams
          • Responsible and compassionate
          • Outstanding organizational and multi-tasking skills
          • Must be authorized to work in the United States.

            Education and Experience:

            • High School diploma or equivalent required
            • Call center or call answering experience preferred

              Additional Preferences:

              • Flexibility to work on weekend shifts based on agreed upon schedule.
              • Ability to use Microsoft Office products, such as: Outlook, Teams, Word, Excel.
              • Healthcare experience

                Position Reports To:
                TeleHealth Nurse Manager
                Physical Demands:

                • Must be able to remain in a stationary position 50% of the time.
                • Constantly operate a computer
                • Communicate clearly via phone/voice app

                  The role is intended to be fully remote!
                  Other Duties:
                  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change with proper notice.

Keywords: Titanium Healthcare, Garden Grove , **Octiva Healthcare - Telehealth Support Specialist**, Healthcare , Garden Grove, California

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