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Office Director, Southern California

Company: World Relief
Location: Garden Grove
Posted on: April 4, 2021

Job Description:

Southern California
13121 Brookhurst St
Garden Grove, CA 92843, USA
Description POSITION SUMMARY:-- The Office Director is the principal representative of World Relief in the local community. Within a matrix management context that includes national and local staff, the Office Director establishes the local expression of the World Relief brand that is consistent and adheres to World Relief's core identity and message. This position is responsible for the oversight of the Southern California Immigration and Legal Services (ILS) Team and office to ensure quality program and service delivery and compliance with agency, community, and funder standards. This includes staff and intern supervision, grant and budget management, program implementation, interdepartmental collaboration, coordination of services to foreign nationals and outreach to local community. ESSENTIAL FUNCTIONS:-- Missional and Organizational Leadership
The Office Director is the senior leader of the World Relief office in the local context, as well as a key leader within the US Programs division of World Relief. As such the Office Director is responsible to:

  • Embody the mission, vision, and values of World Relief, setting an example for the office staff, volunteers, clients, churches and the community.
  • Set the spiritual tone and culture of the office in a way that builds on the tone and culture of the organization as a whole.
  • Contribute to the development of the World Relief brand through participation in national and divisional meetings and other dialogues.
  • Proactively lead and foster program innovations that further World Relief's mission and brand in the local context and contribute to the development of the brand nation-wide.

    Organizational Health
    The Office Director is responsible for creating and maintaining a healthy office culture that fosters staff and missional growth through:
    • Encouraging effective and clear communication within the office.
    • Faithfully representing and cascading communications from the Home Office to local staff
    • Providing opportunities for staff development and learning.
    • Emphasizing the provision of feedback to staff through formal (annual review process) and informal (recognizing achievements or correcting errors) methods.
    • Providing a focus on the celebration of successes and goal achievement.
    • Providing direct coaching and supervision of direct reports, focusing on leadership development needs.
    • Embodying and encouraging the desired spiritual and professional culture and expectations of staff. Operations
      • Adheres to WR policy and procedure.
      • Establishes a strategic plan and clear, achievable goals, assuring that individual office goals and directions are consistent with the overall goals and directions of US Ministries and of World Relief and ensure these are met on a monthly, quarterly and annual basis.
      • Creates staffing plans to deliver the core functions of the office, demonstrating a commitment to increasing the gender and ethnic diversity of World Relief staff.
      • Plan and manage office budget, reviewing it on a monthly basis with the US Finance Manager and ensuring that expenses do not exceed income
      • Participate in grant writing for renewal grants and grant acquisition activities for new opportunities
      • Oversee fiscal plans and assets for the organization with an eye for stewardship and integrity.
      • Manage office Human Resources and legal issues in conjunction with Home Office Human Resources: including but not limited to recruiting, employee relations, culture building, and more. Program
        • Develop and maintain systems, policies, and procedures for the ILS Team, within the framework of Southern California's strategic goals and national structure provided by the Director of National Immigration Programs.
        • Facilitate regular meetings with staff and with other program managers to ensure quality, team-based service provision in partnership with the National Director of Immigration Programs
        • Establishes and develops programmatic initiatives according to the needs of the refugee and immigrant communities in the area
        • Focuses World Relief programs on Immigration and Legal Services to the immigrants of the region and seeks to expand based on community needs. Formally and informally solicit client feedback about service provision, including feedback from immigrant community leaders on at least a quarterly basis
        • Remains abreast of changes in regulations and funding that affect program operations in the city, county, and state.
        • Proactively engages technical units or other supports to be proactive in addressing any performance issues in the implementation of core programs, particularly in the area of Immigration and Legal Services.
        • Fosters innovation.
        • Actively participates in organizational collaborations and program communities of practice; seeking to operate programs in a consistent and scalable way as part of the national network.
        • Establishes program leadership and develops leadership pipelines in conjunction with succession planning for the office.
        • Serve as the principal representative of World Relief in the local context which will involve networking, meetings in the community, fundraising, public speaking and other similar activities.
        • Engage and connect with local Churches for funding, partnership, and volunteer work.
        • Develop strategic growth plan in collaboration with Operations support, Director of Immigration Programs and Fundraising teams.
        • Mobilize and empower people in the community who want to volunteer with World Relief.
        • Actively engage with national campaigns and leveraging national initiatives in the local context.
        • Collaborate with World Relief's marketing and fundraising teams to make a great impact in the community and reach more people.
        • Lead advocacy and use influence both locally and nationally on behalf of vulnerable foreign-born people and local immigration needs.
        • Attend all state, organization, and coalition meetings as appropriate KNOWLEDGE, SKILLS & ABILITIES:
          • Master's or other advanced degree strongly preferred
          • Cross-cultural experience strongly preferred
          • Fluency in a second language preferred
          • Previous experience in Immigration and Legal Services preferred
          • Excellent interpersonal and communication skills
          • Leadership and creative problem-solving skills
          • Ability to manage multiple demands and deadlines with flexibility
          • Design programs and marketing skills a plus-- REQUIREMENTS:
            • Personal Christian faith and a heart for service to vulnerable people
            • Personal integrity and character as befits the local representative for World Relief
            • Committed to the mission, vision, and values of World Relief
            • 3-5 years management experience, including budget management experience for budgets in excess of $1 million
            • Experience in a decentralized systems a plus
            • Confident public speaker
            • Bachelor's degree required; Master's or other advanced degree strongly preferred
            • Basic computer skills required (Word, Excel, Publisher, PowerPoint) PHYSICAL DEMANDS:-- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
              • While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
              • The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
              • Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
              • The employee frequently is required to sit, reach with hands and arms, talk and hear. WORK ENVIRONMENT:----
                • General office setting.
                • Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in skype meetings may be required.
                • Year-end archiving activities involve repeated lifting and bending.
                • Physical, emotional and intellectual demands
                • Equipment used: Employee computer (desktop or laptop), printer, and copier.
                • All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review. Benefits Offered to US Employees working 25 or more hours per week: World Relief contributes to monthly premiums:
                  • Medical
                  • Vision Additional Benefits:
                    • FSA Medical & Dependent Care
                    • Commuter Funding
                    • Supplemental Life Insurance (employee, spouse, and children)
                    • Offer 16 Paid Holidays-- World Relief pays 100% for eligible employees:
                      • Group Term Life (employee, spouse, and children)
                      • Long term disability
                      • Short-term disability
                      • Accidental Death and Dismemberment (AD&D)
                      • Travel Insurance-- World Relief - Retirement:
                        • 401K & Roth through Fidelity
                        • WR matches up to 4%, then an additional quarter percent up to 10%
                        • Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year
                        • Automatically enrolled at 4%-- World Relief offers Discounts (Immediately Eligible)
                          • Verizon
                          • Pet Insurance We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

                            For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

                            Legal Background in the United States -- World Relief is both an equal opportunity employer and a faith-based religious organization. This means that we conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of World Relief as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs, so that all staff share the same religious commitment.

                            Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief's Statement of Faith.

Keywords: World Relief, Garden Grove , Office Director, Southern California, Executive , Garden Grove, California

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