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Assistant General Manager

Company: Hampton Inn & Suites - Anaheim
Location: Garden Grove
Posted on: January 7, 2020

Job Description:

Assistant General Manager PRIMARY DUTIES AND RESPONSIBILITIES: Lead all operational managers to success on daily, weekly, monthly and annual action plans relative to property business plan and financial goals. Ensure compliance of brand standard operating procedures and policies. Plan, organize, facilitate and/or participate in various hotel and department meetings. Develop and implement plans that improve guest satisfaction and associate satisfaction. Monitor and develop associate performance, particularly operational managers, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewards. Interview, hire and train associates, particularly management level. Monitor service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements. Identify operational performance, productivity and efficiency gaps and develop measures to correct those deficiencies. Support assigned departments to achieve financial/business plan goals and expectations in accordance with established operating budget, monitoring progress monthly and implementing controls for expense management. Minimize risk and oversee loss prevention measures in the areas of safety of guests and associates and security of the hotel and property and in accordance with state, federal and company policies. Maintains regular attendance and is consistently on time. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by General Manager.

Keywords: Hampton Inn & Suites - Anaheim, Garden Grove , Assistant General Manager, Executive , Garden Grove, California

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