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Office Services Workflow Coordinator

Company: Williams Lea
Location: Garden Grove
Posted on: November 19, 2021

Job Description:

Williams Lea is the global provider of skilled business-critical support services to financial, legal and professional services firms. We connect people, processes and technology to manage documents and streamline key operational functions.From our humble beginnings as a financial printer in London, to our position today as a global outsourcing leader, our business is built a strong heritage, great relationships and a talented team. Our 6,000 worldwide employees work onsite at clients and onshore/offshore at Williams Lea operations providing unrivaled support and helping clients transform their support operations. With revenues of over $400 million, Williams Lea is backed by Advent International, one of the largest global private equity investors.Williams Lea is hiring for a Workflow Coordinator for our Los Angeles office to work Monday to Friday 9:00 am - 6:00 pm!This position will require proof of Covid-19 vaccinationPay: $20.00 hourlyBenefits:

  • Medical
  • Dental
  • Vision
  • 401k
  • PTO
  • Life Insurance
  • Prescription Drug Plan
  • Flexible Spending Account
  • Domestic Partner Benefits
  • Commuter BenefitsThe Office Services Workflow Coordinator is a member of the on-site Williams Lea Tag team delivering exceptional customer service at our client locations. Responsibilities include workflow coordination in one or more of the following areas: mail distribution, copy services, intake, hospitality, conference room set-up, reception assistance and other general office services duties as needed.Job Duties(* denotes an "essential function")
    • Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
    • Assist the team in completing large jobs i.e. large numbers of reprographics requests, or high volumes of incoming/ outgoing mail packages
      • Ensure team provides outstanding service to clients, while building strong customer relationships.
      • Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
      • Produce required reports on schedule.
      • Provide job intake services as prescribed by manager.
      • Read, interpret and understand all print request emails and forms.
      • Communicate with manager and client on job or deadline issues.
      • Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction.
      • Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
      • Assess incoming requests selecting the best equipment and resources for successful completion, and load copiers with paper and toner as needed.
      • Make sure that team is following standard operating procedures at all times.
      • Train new employees on policies and procedures.
      • Handle sensitive and/or confidential documents and information.
      • Maintain all logs and reporting documentation as required.
      • Additional duties as required by client and manager, including but not limited to set-up conference rooms including audio/visual equipment, furniture configuration, fax and messenger services and food/beverages as needed; assist with reception coverage, including managing multiple phone lines and visitor check-in.
      • Must be able to lift up to 50 lbs. on a regular basis.
      • Will assist with month end reports
      • Report any facility issues to managerJob Qualifications
        • High school diploma or equivalent experience.
        • Minimum of three years office service office services experience preferably in a legal, banking or large corporate environment.
        • Experience directing workflow.
        • Skilled in the use of fax, mail, phone & and/or digital reprographics equipment.
        • Familiar with general fax, mail and reprographics procedures
        • Ability to handle sensitive and/or confidential documents and information.
        • Ability to make independent decisions and use problem-solving skills.
        • Capable of demonstrating exemplary work ethics and professionalism at all times.
        • Ability to work in a fast-paced team environment.
        • Attention to detail with emphasis on accuracy and quality.
        • Ability to prioritize work to balance multiple projects and deadlines.
        • Ability to cultivate and maintain effective working relationships with clients, team members, manager and others through excellent verbal and written communication skills.
        • Exceptional customer service skills.
        • Intermediate computer skills required.
        • Must have good organizational skills.
        • Professional telephone demeanor.Your safety and well-beingAs we all continue to deal with the effects of COVID-19, your health and well-being remain our top priority. In preparation for returning to our workplaces, the following guidance has been developed with reference to government, designated authority, as well as feedback received from employees. This guidance is further supported by our Wellness site content and external resources to help you manage through these unprecedented times.Face masksTo supplement social distancing and where stipulated, everyone is required to wear a face mask at all times upon entering, and when working within the building.Social distancingWorkstations and office areas are continually evaluated to ensure the 2m/6ft social distancing rule can be applied and adhered to by all employees.It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

Keywords: Williams Lea, Garden Grove , Office Services Workflow Coordinator, Administration, Clerical , Garden Grove, California

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